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ease
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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Field1st is an innovative platform that leverages artificial intelligence to enhance safety operations and field intelligence, transitioning away from traditional paper forms and disjointed reporting systems to a mobile-oriented solution that captures real-time safety data, identifies hazards, assesses risks, monitors compliance, and provides predictive analytics. By integrating various field data sources—such as near-miss reports, hazard images, and voice-activated observations—into a comprehensive cloud system that operates offline and syncs automatically when online, it offers supervisors and safety professionals instant access to information regarding risks, incidents, and trends across multiple locations. Additionally, the platform employs AI safety agents that are trained according to OSHA standards and internal policies to recognize patterns in hazards and near misses, recommend corrective measures, highlight predictive risk factors, and guide teams proactively to prevent incidents from escalating. Alongside these features, Field1st automates compliance documentation, generates audit-ready reports, and streamlines corrective action processes. The suite of tools provided by Field1st also comprises customizable forms and checklists, real-time incident escalation, GPS tagging, and more, enhancing the overall efficiency and effectiveness of safety management. This holistic approach ensures that organizations can maintain a safer working environment while keeping their operations compliant and informed.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Field1st

Country

United States

Website

field1st.com

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Safety Management

Audit Management
Corrective / Preventive Actions
Incident Management
Injury Reporting
Inspection Management
OSHA Recordkeeping
Safety Risk Assessment
Training Management

Product Features

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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