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Average Ratings 0 Ratings

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ease
features
design
support

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Description

Fidelity Fulfilment offers a returns management software and service designed to transform product returns into a competitive edge instead of a logistical hassle by fusing an advanced technology platform with hands-on returns processing. Their unique Unify system provides real-time tracking and validation of returns, ensuring that both brands and customers have complete visibility, which helps safeguard revenue, and it seamlessly integrates through EDI and API with prominent ecommerce platforms such as Shopify, WooCommerce, Amazon, Wix, and TikTok Shop. The system facilitates a comprehensive returns process where customers return items, each return is validated and tracked, quality control teams evaluate the items based on specific brand standards, and returned products can be refurbished, repaired, recycled, repackaged, or restocked according to tailored guidelines. Additionally, Unify features customizable workflows, real-time inventory management, and performance tracking all accessible through a web-based interface, along with adaptable rules to meet evolving business requirements. This innovative approach not only streamlines the returns process but also enhances customer satisfaction by providing clear communication and efficient service.

Description

Returns management solutions tailored for retailers and brands. RWMS combines the functionalities of a standard Warehouse Management System (WMS) with specialized features designed for handling returns, including processes like inspection, data wiping, refurbishment, and additional services. Our integrated suite of software-driven returns management solutions ensures a smooth journey for products, starting from the moment they are returned and continuing through to their successful resale. Additionally, this comprehensive approach not only enhances efficiency but also maximizes the value recovered from returned items.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon
Shopify
TikTok Shop
Wix
WooCommerce

Integrations

Amazon
Shopify
TikTok Shop
Wix
WooCommerce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Fidelity Fulfilment

Founded

2010

Country

United Kingdom

Website

fidelityfulfilment.com/en/ecommerce-returns

Vendor Details

Company Name

goTRG

Founded

2008

Country

United States

Website

www.gotrg.com

Product Features

Order Fulfillment

Choose Shipping Service
Global Shipping
Inventory Management
Multi-Channel Support
Order Management
Production Logistics
Recycling
Returns Management
Supply Chain Management
eCommerce Integration

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Product Features

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Alternatives

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Shipway

Shipway by Unicommerce

Alternatives

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The Arrive Platform

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