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Description
Say goodbye to chaotic spreadsheets and disorganized Slack conversations. FeedBear allows you to consolidate feedback, suggestions, and feature requests in one location, enabling you to measure their impact, strategize your development roadmap, and enhance user engagement with new features. Setting up is a breeze, allowing you to start gathering customer insights in a matter of minutes. Customize the experience with your branding by using your logo, color scheme, and even personal domain, along with the flexibility to add custom CSS. We prioritize simplicity, ease of use, and speed. Explore our feedback board where FeedBear empowers you to actively listen to your customers, gather their input on ideas and feature requests, prioritize accordingly, and keep them informed throughout the process. Organize feedback effortlessly, with separate sections for feature requests, bugs, and more, ensuring that all requests are neatly categorized. Users can submit their suggestions and vote on others, while duplicate requests can be merged without hassle. Maintain customer engagement by providing automatic updates on your progress, making them feel included as you develop your product. This streamlined approach not only enhances the collection of feedback but also fosters a collaborative relationship with your users.
Description
Herald ensures that customer issues are never overlooked within CRM systems, Slack, or email conversations. With powerful analytical capabilities, you can effortlessly retrieve any feedback related to specific customer concerns. Instantly identify every customer facing a particular issue, as Herald consolidates user feedback, allowing you to streamline and automate follow-ups for better understanding of customer problems. This platform empowers product teams to align seamlessly with customer-facing teams on product strategies, facilitating efficient communication by allowing account owners to be updated about the status of requested features with just one click. The process of capturing, organizing, and disseminating customer feedback becomes incredibly simple with Herald, ensuring that the product team consistently reviews requests from accounts. You can quickly access the latest updates on every customer inquiry, offering clients a private view of their requests' current status. Utilize completed tasks as valuable assets during account renewals and expansions, and harness this tool to re-engage with customers who may have previously churned, thereby fostering stronger relationships and enhancing customer satisfaction. By integrating these features, Herald transforms the way businesses manage customer interactions and feedback, ultimately leading to more informed decision-making and improved service delivery.
API Access
Has API
API Access
Has API
Integrations
Intercom
Slack
GitHub
GitLab
Gmail
Jira
KonnectzIT
Make
Pabbly Connect
Phabricator
Integrations
Intercom
Slack
GitHub
GitLab
Gmail
Jira
KonnectzIT
Make
Pabbly Connect
Phabricator
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
$50 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FeedBear
Country
United States
Website
www.feedbear.com
Vendor Details
Company Name
Herald
Founded
2019
Website
www.heraldhq.com
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Product Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
