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Average Ratings 5 Ratings

Total
ease
features
design
support

Description

Featuriq serves as a valuable tool for SaaS teams seeking product feedback, allowing users to submit and vote on feature requests. The platform utilizes AI to rank these requests based on their potential impact, ensuring that teams are informed about what features to prioritize for development. Upon the launch of a feature, those who voted are automatically notified through a changelog, keeping them engaged and informed. Key features include a feedback board, AI-driven prioritization, a public roadmap, a changelog, email notifications, embeddable widgets, and an MCP server for integration with Claude/Cursor. This tool stands out as a cost-effective alternative to solutions like Canny, ProductBoard, and UserVoice, making it accessible with a free plan that doesn't require a credit card for initial use. With its robust set of features, Featuriq empowers teams to make informed decisions about their product development journey.

Description

All-in-one, highly customizable customer support and feedback software available in SaaS or on-Premise. - Community Feedback Software This tool helps you collect, organize, and manage your feedback and feature requests. Smart voting and commenting systems provide insights that can be used to create product development roadmaps. Analytics and Insightful Reports help you to assess the efficiency of your support team and analyze customers' experiences. -Help Desk for Ticketing The feature-rich ticketing system provides a way to manage tickets using customizable statuses and tasks, private notes, comments and reports, as well as Kanban Boards. Smart system automation and notification rules can help reduce the workload for your support team and save money.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

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Integrations

Azure DevOps
Confluence
Facebook
Facebook Messenger
Flowlu
Google Translate
Google Workspace
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Jira
LINE
Skype
Slack
Viber
WeChat
WhatsApp
X (Twitter)
Zapier

Integrations

Azure DevOps
Confluence
Facebook
Facebook Messenger
Flowlu
Google Translate
Google Workspace
Help Desk Migration
HubSpot Customer Platform
HubSpot Marketing Hub
Instagram
Jira
LINE
Skype
Slack
Viber
WeChat
WhatsApp
X (Twitter)
Zapier

Pricing Details

$19/month
Free Trial
Free Version

Pricing Details

$149.00/month/ 2 Agents
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Featuriq

Founded

2026

Country

United States

Website

featuriq.io

Vendor Details

Company Name

UseResponse

Founded

2012

Country

United States

Website

www.useresponse.com

Product Features

Feature Management

A/B Testing
Entitlement Management
Feature Alerts
Feature Flag / Toggle
Feature Rollout Management
KPI Monitoring
Kill Switch
Multivariate Testing
Product Experimentation
Whitelist Creation

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Idea Management

Activity Dashboard
Brainstorming
Collaboration
Creator Tracking
Idea Ranking
Project Tracking
Status Tracking

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Alternatives

Alternatives

Delighted Reviews

Delighted

Qualtrics
LiveAgent Reviews

LiveAgent

Quality Unit