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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Featured serves as a platform that connects specialized experts with publishers to generate Q&A content, setting itself apart from HARO by utilizing collaborations with OpenAI and Google to filter inquiries and assess responses. This approach ensures that experts only receive questions aligned with their specific areas of knowledge, thereby enhancing their chances of being included and highlighted in various articles. On the flip side, publishers benefit from Featured's thorough vetting process, which identifies top experts, curates the most impactful quotes, and streamlines the content creation process, allowing for the easy submission of questions to obtain high-quality material. Notable features include the ability to respond to questions that pertain directly to your expertise, increasing your visibility in published articles, and a tracking system to monitor the status of your responses, indicating whether they have been selected for future publication. This innovative method not only enhances collaboration between experts and publishers but also ensures that the content produced is both relevant and authoritative.

Description

A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

LiveChat

Integrations

LiveChat

Pricing Details

$99 / month
Free Trial
Free Version

Pricing Details

$39 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Featured

Founded

2022

Country

United States

Website

featured.com

Vendor Details

Company Name

LiveChat Software

Founded

2002

Country

United States

Website

knowledgebase.ai

Product Features

Public Relations

Article Author Database
Auto-Update Media Lists
Campaign Management
Clippings Management
Communications Calendar
Contact Management
Digital Asset Management
Direct Mail Management
Email Distribution
Press Monitoring
Press Release Builder

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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