Average Ratings 4 Ratings
Average Ratings 0 Ratings
Description
Falkon SMS is a compliance-first business texting platform that text-enables your existing landline, VoIP, toll-free, or Microsoft Teams number - no hardware changes, no number porting. Built for regulated industries: HIPAA-compliant with signed BAA (Pro plan), SOC 2 Type I certified, FINRA/SEC archiving, and 10DLC registration fully managed by the Falkon team.
Features include two-way texting, shared inbox with conversation assignment and statuses (Open, In Progress, Follow-up, Resolved, Closed), starred follow-up flagging, group broadcast to 2,000 contacts, scheduled messaging with Excel bulk import, MMS, Secure Chat, secure file sharing, custom contact attributes, and the Falkon AI Engine trained on your own SOPs. Three-tier access: User, Manager, and Organisation Admin.
Integrations: Microsoft Teams, Cisco Webex, Clio, Chrome Extension. Available on web, desktop, iOS, Android, Teams, and Webex. Free trial - no credit card required.
Description
VirtualText serves as a comprehensive communication tool tailored for contemporary, client-focused small insurance firms. It consolidates all client text messages and website chats into one seamless, chronological thread that can be accessed by the entire team. By eliminating the disjointed communication often found on individual agents' devices and various chat applications, VirtualText enables agencies to provide prompt, personalized, and professional service to clients. This not only optimizes internal operations but also significantly improves client satisfaction and increases lead conversion rates. As a result, agencies can experience enhanced growth fueled by effective digital engagement and improved client retention strategies. With its unified approach, VirtualText ensures that no client inquiry goes unnoticed or unanswered, making it an invaluable asset for small insurance agencies.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Cisco Webex
No
Clio
No
Microsoft Teams
No
Pricing Details
$14.99
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Falkon Systems
Founded
2021
Country
United States
Website
www.falkonsms.com
Vendor Details
Company Name
VirtualText
Founded
2025
Country
United States
Website
virtualtext.com
Product Features
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
No
Mobile Keywords
Yes
Polls / Voting
No
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
No
Text-to-Win
No