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Description
fcase is an integrated Fraud Orchestrator. This comprehensive approach to fraud management systems goes beyond simple, standalone detection into an enterprise-focused process.
This holistic view of fraud data allows for standardising fraud case interactions, fraud operational processes and governance models. It also provides for performance and quality indicators to be normalised. Our next-generation technologies combine different data platforms and collect information from multiple fraud detection sources to manage fraudulent activities at an enterprise level with adaptive analytics.
fcase covers all financial crime, risk compliance, and customer care systems. It centralises alerts and events to one enterprise-wide platform for all your fraud investigation reporting and compliance reporting needs.
fcase consolidates multichannel fraud data, simplifies management, centralises data analytics, and significantly increases efficiency.
To learn more or would like to see how we benefit fraud operations, please reach out at fraud.com.
Description
Stop using sticky notes and journey mapping tools that fail to reveal the authentic behaviors of customers in their everyday interactions. Our advanced customer journey analytics software uncovers the genuine paths that clients take while interacting with your brand across various touchpoints over time. The real-time analysis of customer behavior directly influences key performance indicators such as revenue, customer lifetime value, churn rate, customer satisfaction (CSAT), and Net Promoter Score (NPS®). Unlike traditional customer analytics platforms, Pointillist allows you to swiftly connect customer actions with business objectives in mere seconds instead of taking days or weeks. Customers now demand personalized experiences that reflect their current preferences and recent engagements, and Pointillist empowers you to connect with them at the best moments along their journey, utilizing the most effective communication channels. This approach not only enhances customer satisfaction but also drives better business outcomes, ensuring that your strategies align with what your audience truly values.
API Access
Has API
API Access
Has API
Integrations
Amazon EC2
Amazon Web Services (AWS)
Udentify
aiReflex
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
fraud.com
Founded
2022
Country
United Kingdom
Website
www.fraud.com/products/fcase-fraud-orchestration
Vendor Details
Company Name
Pointillist
Country
United States
Website
www.pointillist.com
Product Features
Fraud Detection
Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates