Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance your efficiency and streamline support with ExpressConnect, a comprehensive solution tailored for optimal data center maintenance. Our service proactively detects failures and reduces downtime through robust hardware monitoring of your server, storage, and network systems. Forget about the hassle of making service calls, as our automated support features open tickets based on real-time alerts around the clock. Each ticket comes with fault diagnosis and valuable service insights, ensuring that you are always informed. With secure, agentless, and email-based options, managing your service tickets becomes an effortless task that you can accomplish from anywhere at any time. You can easily upload technical documents and share notes to facilitate direct collaboration with your engineer. Stay updated on the status of your service tickets in real-time and access historical data categorized by agreement, location, or date. Moreover, you can seamlessly integrate ticket placement into your existing ITSM system. By leveraging the support data provided, you can make informed forecasts for infrastructure projects and tailor your maintenance coverage effectively. This holistic approach not only simplifies operations but also empowers you to maintain a proactive stance on your data center management.
Description
We provide comprehensive support to dealers and service providers through our CRM, ERP, eCommerce solutions, cash register systems, and project management tools. Our ERP software is specifically designed for medium-sized enterprises, offering a versatile solution tailored for trade and service industries that is proudly "Made in Germany." Our commitment extends to delivering personalized support to ensure your success. Our system facilitates automatic ticket generation, along with maintenance planning, deployment feedback, invoicing, and effective system management. With project management capabilities, we include features such as time tracking, real-time monitoring with post-calculation, resource allocation, and billing processes. Additionally, our process-accompanying document management system (DMS) is equipped with full text search, check-in/check-out functionality, a DMS printer, and user-friendly drag-and-drop features. Furthermore, our touchscreen-compatible cash register software for retail can be customized to include service acceptance functionalities, catering to needs such as workshop orders. This holistic approach ensures that all aspects of your business operation are efficiently managed.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Datadog
Yes
HPE OneView
Yes
Nagios Core
Yes
SolarWinds Access Rights Manager
Yes
Splunk Cloud Platform
Yes
WhatsUp Gold
Yes
Zabbix
Yes
Zenoss
Yes
Integrations
Datadog
No
HPE OneView
No
Nagios Core
No
SolarWinds Access Rights Manager
No
Splunk Cloud Platform
No
WhatsUp Gold
No
Zabbix
No
Zenoss
No
Pricing Details
Free
Free Trial
No
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Service Express
Founded
1993
Country
United States
Website
serviceexpress.com/expressconnect/
Vendor Details
Company Name
Vepos
Founded
2004
Country
Germany
Website
vepos.net
Product Features
Data Center Management
Audit Trail
No
Behavior-Based Acceleration
No
Cross Reference System
No
Device Auto Discovery
No
Diagnostic Testing
No
Import / Export Data
No
JCL Management
No
Multi-Platform
No
Multi-User
No
Power Management
No
Sarbanes-Oxley Compliance
No
Product Features
Billing and Invoicing
Billing Portal
No
Contact Database
Yes
Contingency Billing
Yes
Customer Portal
No
Customizable Invoices
Yes
Dunning Management
Yes
Hourly Billing
Yes
Invoice History
No
Mobile Payments
No
Multi-Currency
Yes
Online Invoicing
No
Online Payments
No
Payment Processing
Yes
Project Billing
Yes
Recurring/Subscription Billing
Yes
Service Ticket Billing
No
Tax Calculator
No
Field Service Management
Billing & Invoicing
Yes
Contact Database
Yes
Contract Management
Yes
Customer Database
No
Dispatch Management
Yes
Electronic Signature
No
Inventory Management
Yes
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
Yes
Routing
No
Scheduling
Yes
Service History Tracking
Yes
Time Clock
Yes
Work Order Management
Yes
Inventory Management
Alerts/Notifications
Yes
Barcoding / RFID
No
Forecasting
Yes
Inventory Optimization
Yes
Kitting
No
Manufacturing Inventory Management
No
Mobile Access
No
Multi-Channel Management
Yes
Product Identification
Yes
Reorder Management
Yes
Reporting/Analytics
Yes
Retail Inventory Management
Yes
Supplier Management
Yes
Warehouse Management
Yes
Logistics
3PL
No
Barcoding / RFID
Yes
CRM
Yes
Container Tracking
No
Cross Docking
No
Fleet Management
No
Inventory Management
Yes
Order Management
Yes
Purchasing
No
Scheduling
No
Shipping Management
Yes
Transportation Management
Yes
Order Management
Back Order Management
Yes
Catalog Management
No
Inventory Management
Yes
Order Entry
Yes
Order Fulfillment
Yes
Order Tracking
Yes
Recurring Orders
Yes
Returns Management
Yes
Shipping Management
Yes
Special Order Management
Yes
Preventive Maintenance
Condition Monitoring
No
Inspection Management
Yes
Maintenance Scheduling
Yes
Mobile Access
No
Predictive Maintenance
Yes
Purchasing
Yes
Reminders
Yes
To-Do List
No
Vendor Management
Yes
Work Order Management
Yes
Project Management
Agile Methodologies
Yes
Budget Management
Yes
Client Portal
No
Collaboration Tools
Yes
Cost-to-Completion Tracking
Yes
Customizable Templates
Yes
Gantt Charts
Yes
Idea Management
No
Kanban Board
No
Milestone Tracking
Yes
Portfolio Management
No
Resource Management
Yes
Time & Expense Tracking
Yes
Traditional Methodologies
Yes
Tradesman Job Management
Contract Management
No
Customer Database
No
Dispatch Management
No
For Builders
No
For Electricians
No
For Field Service Businesses
No
For HVAC
No
For Plumbers
No
For Roofers
No
Invoicing
No
Job Tracking
No
Payments
No
Quoting
No
Reporting
No
Scheduling
No
Time Tracking
No