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features
design
support

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Description

Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.

Description

Quality Forward is an advanced cloud-based electronic Quality Management System (eQMS) tailored for organizations operating in stringent regulatory environments, facilitating the digitization, oversight, and automation of quality processes on a centralized platform. Leveraging the ServiceNow framework, it allows teams to efficiently manage essential workflows, including deviations, corrective and preventive actions (CAPAs), audits, complaints, change control, documentation, training, supplier quality, and risk management, ensuring comprehensive traceability and documentation that meets audit requirements. The system offers features like real-time monitoring and automated workflows, along with AI-generated insights that enhance compliance, minimize manual tasks, and boost operational efficiency throughout the product lifecycle. Additionally, it provides a highly customizable, no-code platform that empowers quality assurance teams to modify their processes in response to changing regulatory demands without the need for IT intervention, all while adhering to international standards such as FDA, ISO, and GxP. By integrating these capabilities, Quality Forward not only strengthens quality management but also fosters a culture of continuous improvement and agility within organizations.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ServiceNow
Yokogawa Enterprise Pipeline Management

Integrations

ServiceNow
Yokogawa Enterprise Pipeline Management

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Lynk Software

Founded

1970

Country

United States

Website

www.lynksoftware.com

Vendor Details

Company Name

Quality Forward

Founded

2017

Country

United States

Website

www.qualityfwd.com

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CAPA

Audit Management
CAPA Planning
Change Management
Complaint Management
Incident Management
Nonconformance Tracking
Quality Control
Risk Management
Root Cause Analysis
Training Management

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Incident Management

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
IT Incident Management
Incident Reporting
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

Product Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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