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Description
Our Quality Assurance Platform is designed to empower Contact Centers like yours in enhancing the experiences of customers, agents, and users alike for greater success. By answering a few straightforward questions, you can discover your current position on the path to Smart Quality, and we will offer tailored recommendations to elevate your QA practices. Reduce risks by consolidating customer feedback, performance metrics, and text analytics to swiftly pinpoint conversations that need your focus. Seamlessly integrate and retrieve conversations, survey feedback, and performance data within the most comprehensive QA and improvement platform available. Automatically score every call, email, and chat interaction to identify breaches in customer experience and compliance. Customize your own signals and filters to direct specific conversations to your QA team for thorough evaluation and analysis of root causes. Create actionable reports that your business can effectively utilize. Additionally, illustrate the return on investment by tracking how your QA initiatives enhance efficiency, drive sales, and boost both customer and employee satisfaction levels. By leveraging our platform, you can not only maintain high standards but also foster a culture of continuous improvement within your organization.
Description
OPUS is a leading platform for industrial no-code AI that allows users to model equipment and processes. With OPUS you can benefit from:
- Process optimization insights
- Predictive maintenance
- Lower power consumption
- Increased productivity
- Accurate forecasting
- Increased asset reliability
- Reduced maintenance costs
- Improved planning
- ESG reporting and carbon reduction insights
Without programming or coding experience, existing teams can get insights from their data and predict future outcomes.
Explore your asset's data deeper than ever before. Uncovering unexpected correlations. Root cause analysis can be done on individual components to help you focus your efforts.
Automated AI predictive insights can help you plan interventions and make informed business decisions.
With rapid deployment and AI model results within minutes of being built, you can unleash the power of your existing operational data and achieve real ROI, using your existing team of asset engineers, operators and maintenance managers.
Optimize your entire facility, plant, or work site, discover the power of automated AI.
API Access
Has API
API Access
Has API
Integrations
AVEVA PI System
AWS App Mesh
Aspen HYSYS
Azure Industrial IoT
Beam AI
ControlST
FactoryTalk Historian
Microsoft Entra ID
Nango
Pandium
Integrations
AVEVA PI System
AWS App Mesh
Aspen HYSYS
Azure Industrial IoT
Beam AI
ControlST
FactoryTalk Historian
Microsoft Entra ID
Nango
Pandium
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EvaluAgent
Founded
2012
Country
United Kingdom
Website
www.evaluagent.com
Vendor Details
Company Name
VROC
Founded
2016
Country
Australia
Website
vroc.ai/products/opus/
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Workforce Management
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce
Product Features
Artificial Intelligence
Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)
No-Code Development
AI-Assisted Development
Business Process Automation
Collaborative Development
Data Aggregation and Publishing
Deployment Management
Drag & Drop
Integrations Management
Iteration Management
Performance Monitoring
Requirements Management
Templates
Visual Modeling
Web / Mobile App Development
Workflow Management