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Average Ratings 0 Ratings
Description
EtherAssist is an AI assistant for IT teams. It helps diagnose incidents, write PowerShell and automation scripts, produce guides and runbooks, and draft compliance documents, so teams move faster without adding headcount.
Diagnostics cover DNS, mail, SSL, ports and CVEs, and EtherAssist converts VBS and BAT scripts to PowerShell. It generates scripts for your team to review and run; it does not make changes in your estate.
For Windows 11 planning, EtherAssist reads Intune device data through Microsoft Graph, read-only, to show readiness.
Compliance draft packs cover ISO 27001, ISO/IEC 42001 and 42002, Cyber Essentials, NCSC CAF, the NCSC Cloud Security Principles, DORA, NIS2 and more, exported as DOCX, PDF or zip. They are drafts for your team to review.
Admins control the assistant per tenant: web search, connectors, sources and domains can each be switched on or off, and each connector write call needs the user's approval. You choose the region (UK, EU or US) for model calls. The audit log can be sent to your SIEM, retention purge runs from 1 to 3,650 days, and per-user export and purge are built in. MSPs manage customers from one multi-tenant console. EtherAssist also works in Microsoft Teams and as a browser extension, and connects to Zoho Desk.
Standard plan: £16 per user per month. See EtherAssist in a live demo with the EfficientEther team.
Description
Neo Agent serves as an advanced AI technician tailored for managed service providers, designed to seamlessly collaborate with the internal team within the PSA. It efficiently reviews tickets, cross-references similar cases, utilizes playbooks and documentation, executes necessary actions, and completes the process. Unlike traditional automation solutions that rely on extensive rule sets or brittle scripts, Neo introduces a fresh approach to automation for MSPs that mimics the capabilities of a human Level 1 technician. This innovative tool accelerates ticket resolution, streamlines PSA and RMM workflows, and ensures that all communications are aligned with the company's branding. Neo is equipped to analyze incoming tickets, engage with users, perform actions on behalf of the team, and manage workflows initiated by recurring tasks such as ticket triage, dispatching, and routine manual operations. Additionally, it offers integration with various systems, including PSA platforms, RMM tools, documentation resources, marketplaces, Microsoft 365, and Azure, enabling it to automate ticket management processes, synchronize client information, and enhance overall operational efficiency. This comprehensive functionality positions Neo as a pivotal asset in optimizing the service desk's performance and improving client satisfaction.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Microsoft Teams
Yes
Active Directory
No
Autotask PSA
No
ConnectWise Automate
No
ConnectWise PSA
No
Datto RMM
No
Hudu
No
Ingram Micro Cloud
No
Microsoft 365
No
Microsoft Entra ID
No
Integrations
Microsoft Teams
Yes
Active Directory
Yes
Autotask PSA
Yes
ConnectWise Automate
Yes
ConnectWise PSA
Yes
Datto RMM
Yes
Hudu
Yes
Ingram Micro Cloud
Yes
Microsoft 365
Yes
Microsoft Entra ID
Yes
Pricing Details
£16/user/month
Standard plan: £16 per user per month, billed monthly, plus VAT. See EtherAssist in a live demo with the EfficientEther team.
Free Trial
No
Free Version
No
Pricing Details
$1,300 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EfficientEther
Founded
2023
Country
United Kingdom
Website
efficientether.co.uk/products/etherassist
Vendor Details
Company Name
Neo Agent
Founded
2023
Country
United Kingdom
Website
www.neoagent.io
Product Features
Product Features
MSP
Backup Management
No
Billing & Invoicing
No
CRM
No
Dashboard
No
Help Desk
No
Issue Management
No
Live Chat
No
Patch Management
No
Privileged Access Management (PAM)
No
Project Management
No
Remote Access
No
Remote Systems Monitoring
No
Scheduling
No