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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

EquipmentCloud®, the digital transformation solution for mid-sized machine and equipment makers, is agile and focuses on after-sales service. It allows you optimize your processes, increase customer loyalty, and enable new data based business models all in one place. You can digitalize your use cases and scale them up step-by-step with configurable, easy to use modules. You can save money and time by having all your information in a single place. Set the foundation for a digital transformation that transforms your service and after sales from a cost centre to a profit centre and takes your business to the next level of service.

Description

Inconcert is a comprehensive AI-driven customer experience platform that enables businesses to manage and optimize interactions across multiple communication channels. It combines omnichannel technology with intelligent AI agents to deliver seamless customer journeys from initial contact to post-sale support. The platform offers a suite of solutions, including a cloud contact center, virtual AI agents, marketing automation tools, and conversation analytics. These tools allow organizations to automate customer interactions, improve efficiency, and gain valuable insights from every conversation. Inconcert’s AI agents can operate across voice and text channels, providing consistent and reliable support without interruption. The platform also includes workforce management capabilities to balance workloads and improve team productivity. With real-time analytics and performance tracking, businesses can continuously refine their customer experience strategies. Its flexible cloud-based infrastructure ensures scalability and adaptability for different industries. Inconcert is designed to help companies deliver faster, smarter, and more personalized customer interactions. Overall, it empowers organizations to enhance customer satisfaction while improving operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
Inagent
Inconnect
Infunnel
Inspeech
Inteam
Microsoft Entra ID
OpenScape Session Border Controller
Oracle APEX
Quanos SIS.one
Video RTC
X (Twitter)

Integrations

Facebook
Inagent
Inconnect
Infunnel
Inspeech
Inteam
Microsoft Entra ID
OpenScape Session Border Controller
Oracle APEX
Quanos SIS.one
Video RTC
X (Twitter)

Pricing Details

€79/month/machine
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Kontron AIS

Founded

1990

Country

Germany

Website

equipmentcloud.io

Vendor Details

Company Name

Inconcert

Founded

2001

Country

United States

Website

www.inconcertcx.com

Product Features

Equipment Maintenance

Customer Database
Dispatch Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management

IoT

Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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