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ease
features
design
support

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Description

Facilitating teamwork, secure sharing of information, and enhancing business efficiency for law enforcement agencies globally, we have developed a thorough complaint management solution by merging our award-winning platform with the comprehensive expertise in complaint handling and outsourcing provided by Equiniti Hazell Carr. This results in a versatile and robust platform specifically designed to meet your unique operational requirements, along with expert technical resources and outsourcing options. Our all-encompassing solution is suitable for extensive remediation and rectification initiatives, allowing you to handle complaints or cases proactively before they escalate into larger issues. Additionally, our modular approach allows you to choose individual components to customize your customer service experience, or opt for a fully managed service solution that covers every aspect of complaint management, ensuring a seamless and efficient process for your agency. By leveraging our solution, you can significantly improve the overall effectiveness of your operations while maintaining high standards of service delivery.

Description

The Quandis Forms Hub (QFH) application provides a secure platform for third parties to log in, fill out forms, and generate essential documents. A financial institution aimed to effectively monitor customer complaints directed to their legal counsel and external vendors to comply with regulatory standards and ensure thorough audits. Although the bank had developed an internal system to handle these complaints, the reporting from vendors was primarily conducted through phone calls, emails, and spreadsheets, which proved inefficient. By utilizing the Forms Hub, the bank was able to offer a web form for their vendors that not only streamlined the process but also enforced necessary data validation requirements. Once a vendor submits a form, they receive a unique tracking number, while the Forms Hub promptly transmits the validated information to the bank’s internal systems in almost real-time. Additionally, business users can easily create forms directly within the Forms Hub, incorporating various standard web form elements along with sophisticated rules that manage field dependencies and specify required information, enhancing overall efficiency and compliance. Ultimately, this solution has transformed the way the bank manages vendor interactions and complaint tracking.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Equiniti

Founded

2007

Country

United Kingdom

Website

equiniticharter.com

Vendor Details

Company Name

Quandis

Founded

2003

Country

United States

Website

www.quandis.com/products/applications/qfh

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Product Features

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

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