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support

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Description

Accelerate the growth of your service business by utilizing a tailored repair management solution that can adapt to any type of repair operation. Powered by NetSuite, Epiphany’s Repair Management solution enables organizations to optimize their overall business efficiency. Are you searching for a customized solution designed to enhance your existing NetSuite equipment management system? Choose from Epiphany’s curated offerings, which include repair management, project profitability, and contract management solutions that cater specifically to your equipment management requirements. Our NetSuite consulting services are here to ensure that your account and products operate seamlessly. Unlike the machinery, turbines, and other equipment you manage, Epiphany’s repair management system, driven by NetSuite, is designed to be straightforward and user-friendly. By utilizing Epiphany’s repair management software, you can streamline your depot repair operations, making it uniquely suited to YOUR business and helping you create your own distinctive advantage. Experience a new level of operational efficiency that can transform the way you handle repairs.

Description

NetSuite's Partner Relationship Management (PRM) facilitates an instantaneous exchange of information that improves transparency, strengthens collaboration with partners, and establishes a direct link between them and your business. By leveraging NetSuite, you gain comprehensive oversight of all aspects involved in partner-centric sales and marketing, which encompasses collaborative marketing efforts, lead tracking, sales predictions, management of the sales pipeline, order fulfillment, and the administration of partner commissions and royalties. The CRM-PRM integration provided by NetSuite empowers you to implement a successful channel strategy while also achieving significant advantages in increasing revenue, extending market reach, and enhancing your offerings. This holistic approach ensures that your partnerships are effectively managed and optimized for mutual growth and success.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

NetSuite Yes 
Rayven No 
ZoneBilling No 

Integrations

NetSuite Yes 
Rayven Yes 
ZoneBilling Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Epiphany

Founded

2002

Country

United States

Website

epiphanyinc.net/repair-management/

Vendor Details

Company Name

NetSuite

Founded

1998

Country

United States

Website

www.netsuite.com/portal/products/crm/partner-relationship-management.shtml

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database No 
Dispatch Management Yes 
Electronic Signature No 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Partner Relationship Management (PRM)

Asset Management Yes 
Business Plans Yes 
Channel Marketing Automation Yes 
Collaboration Tools Yes 
Compliance Management Yes 
Deal Management Yes 
Deal Registration Yes 
Lead Generation Yes 
Lead Sharing Yes 
Partner Onboarding Yes 
Partner Portal Yes 
Performance Metrics Yes 
Rewards Programs No 
Workflow Management Yes 

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