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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Eney is an AI-driven assistant created by MacPaw for macOS that aims to enhance user interaction with their devices through a blend of conversational commands, task automation, and deep system integration. This assistant operates as a minimal overlay on the edge of your display, easily activated by a simple cursor movement or a designated shortcut. Through natural language input, whether spoken or typed, users can command Eney to execute various tasks, including background removal from images, summarizing audio recordings from meetings, translating text, optimizing system performance, sending emails or files, switching VPN connections, converting file formats, and much more. Eney employs a hybrid system architecture where straightforward tasks are processed locally for rapid execution and privacy, while more intricate processes are sent to cloud services as required. Designed to learn from your usage patterns and situational context, Eney can predict your workflows, remember past interactions, tailor itself to your preferences, and seamlessly execute multiple actions in succession. As a result, it transforms the way you interact with your Mac, making technology feel more intuitive and responsive to your needs.

Description

Introducing an automated support solution that facilitates exceptional experiences and outstanding service at scale. This innovative system can deflect up to 60% of incoming customer inquiries before any tickets are even generated, providing immediate responses at a significantly reduced cost. With your Percept.AI agent, complex tickets are effortlessly transferred to your human team, complete with detailed conversation summaries that enable agents to address tier two and three issues 5-10 times more efficiently. Additionally, you will benefit from comprehensive reports on customer intents through context-aware analytics, allowing you to foresee potential customer problems before they arise. Featuring superior natural language understanding with an impressive accuracy rate exceeding 95%, this technology is driven by our proprietary advancements developed by AI specialists from industry leaders like Google, Facebook, Amazon, and Y-Combinator. Furthermore, this solution not only streamlines support but also enhances overall customer satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

ClearVPN

Integrations

ClearVPN

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

MacPaw

Founded

2009

Country

United States

Website

macpaw.com/eney

Vendor Details

Company Name

Percept.AI

Founded

2016

Country

United States

Website

percept.ai

Product Features

Product Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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