Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Emozo's DIY SaaS Research & Feedback Collection platform provides behavioral and emotional insights that will help you make the right decisions about all digital content. Emozo's platform allows you to go beyond traditional customer data analytics to gain insight into customers' hearts and minds in order to understand the effectiveness of all digital content. Emozo can be used to measure the effectiveness of advertising, applications, streaming media content and the like on any channel, web, mobile, social, or TV. Emozo's innovative method of combining unconscious (attention, emotion) and stated responses (survey) responses makes it easy to quickly understand the effectiveness of any digital content. Emozo uses AI to enable qualitative research on a scale that is fast and easy on customers' devices. Emozo supports iterative design and development processes and offers fully secured data protection for both you and your customers.

Description

Our AI technology helps you analyze and categorize customer feedback from various sources such as support tickets, online reviews, call recordings, and surveys, enabling you to gain a clearer understanding of your natural language data. Customers provide a wealth of qualitative insights through multiple channels, including surveys, emails, chat interactions, and phone conversations. They commonly address inquiries about potential purchases or express intentions to return products. By leveraging Machine Learning, we can interpret the nuances associated with Churn and Retention. This allows you to swiftly pinpoint the characteristics, products, and types of feedback that are most strongly linked to Customer Retention and Churn, ultimately leading to more informed business decisions. Understanding these patterns can significantly enhance your ability to improve customer satisfaction and loyalty.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Aircall
Asana
Delighted
Intercom
Jira
Kustomer
Salesforce
X (Twitter)
Zendesk

Integrations

Aircall
Asana
Delighted
Intercom
Jira
Kustomer
Salesforce
X (Twitter)
Zendesk

Pricing Details

$750 per month
Free Trial
Free Version

Pricing Details

$249 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Emozo Labs

Founded

2020

Country

Canada

Website

www.emozo.ai/

Vendor Details

Company Name

SupporTrends

Website

supportrends.com

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Emotion Recognition

Facial Emotions
Facial Expression Analysis
Machine Learning
Photo Emotions
Speech Emotions
Video Emotions
Written Text Emotions

Product Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Alternatives

Alternatives

EmoVu Reviews

EmoVu

Eyeris