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Description
Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.
Description
Tide Software provides an advanced, comprehensive travel technology platform that streamlines and automates the everyday functions of travel and tourism enterprises by merging essential systems such as enterprise resource planning, content management, product information management (PIM), customer relationship management, document management, and an API hub into a cohesive modular web solution aimed at fostering digital transformation within the travel industry. This platform facilitates instant search and booking capabilities through a customizable website and headless content management system, accommodates dynamic packaging across various brands and languages, and aggregates inventories from external suppliers while efficiently managing intricate pricing, margin calculations, and multi-currency transactions. Additionally, Tide enhances operational efficiency by automating business processes including quote and reservation management, communication, workflow scheduling, interactions with customers and suppliers, and financial bookkeeping, all while ensuring seamless integration with accounting systems. Furthermore, this innovative solution empowers travel businesses to adapt swiftly to market changes and improve customer experiences through its user-friendly interface and robust functionalities.
API Access
Has API
API Access
Has API
Integrations
2Subscribe
Adobe InDesign
Amadeus Central Reservations System (CRS)
GIATA
Microsoft Outlook
Tourplan
Integrations
2Subscribe
Adobe InDesign
Amadeus Central Reservations System (CRS)
GIATA
Microsoft Outlook
Tourplan
Pricing Details
$500.00/one-time/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ISO Travel Solutions
Founded
1979
Country
Germany
Website
www.isotravel.com/en/solutions/customer-relationship-management
Vendor Details
Company Name
Tide
Founded
2020
Country
Belgium
Website
tidesoftware.be/
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management