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ease
features
design
support

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Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

Description

Tide Software provides an advanced, comprehensive travel technology platform that streamlines and automates the everyday functions of travel and tourism enterprises by merging essential systems such as enterprise resource planning, content management, product information management (PIM), customer relationship management, document management, and an API hub into a cohesive modular web solution aimed at fostering digital transformation within the travel industry. This platform facilitates instant search and booking capabilities through a customizable website and headless content management system, accommodates dynamic packaging across various brands and languages, and aggregates inventories from external suppliers while efficiently managing intricate pricing, margin calculations, and multi-currency transactions. Additionally, Tide enhances operational efficiency by automating business processes including quote and reservation management, communication, workflow scheduling, interactions with customers and suppliers, and financial bookkeeping, all while ensuring seamless integration with accounting systems. Furthermore, this innovative solution empowers travel businesses to adapt swiftly to market changes and improve customer experiences through its user-friendly interface and robust functionalities.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

2Subscribe
Adobe InDesign
Amadeus Central Reservations System (CRS)
GIATA
Microsoft Outlook
Tourplan

Integrations

2Subscribe
Adobe InDesign
Amadeus Central Reservations System (CRS)
GIATA
Microsoft Outlook
Tourplan

Pricing Details

$500.00/one-time/user
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Vendor Details

Company Name

Tide

Founded

2020

Country

Belgium

Website

tidesoftware.be/

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Product Features

Alternatives