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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Edra serves as an AI-driven automation platform that comprehensively understands a business's actual operations, transforming existing operational data into actionable insights that AI agents can utilize. Rather than depending on teams to document processes through interviews and workshops, Edra analyzes tickets, logs, and messages to reverse-engineer workflows, compiling them into a structured library of executable knowledge. This effortless discovery process grants teams a clear view of their work practices across current systems. Subsequently, Edra translates that knowledge into easily understandable playbooks that outline the automation rules, enabling users to review, modify, and take ownership of the instructions prior to deploying AI agents within their familiar platforms. The platform is explicitly designed to prevent opaque automation, ensuring that the knowledge and guidelines that drive the agents remain transparent and manageable for users. Through this approach, Edra empowers organizations to streamline their operations while retaining control over the automation process.

Description

Poetic is an advanced AI framework that assimilates knowledge similarly to other AI systems, yet it operates with the exactness characteristic of programming. Its purpose is to convert various inputs, including procedures, training resources, audio recordings, visual workflow representations, and historical case studies, into effective automation processes. Users have the ability to upload standard operating procedures, PDFs, training videos, and additional documentation related to processes, which Poetic then analyzes to generate an initial draft of an automated workflow. Following this, it enhances its outputs by integrating expert feedback, progressively refining its performance under the mentorship of the organization’s most skilled personnel until achieving a level suitable for production. For instance, when tasked with reviewing a dispute case, Poetic assesses card freeze and unfreeze events, articulates the outcome of the investigation, presents the evidence utilized, and incorporates suggestions to enhance its decision-making process. This includes broadening the review timeframe to identify more instances of first-party fraud, ultimately leading to improved accuracy and quality in decision-making. In this way, Poetic not only automates workflows but also evolves to meet the specific needs of the organization more effectively over time.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Jira
Microsoft Outlook
Salesforce
ServiceNow
Zendesk

Integrations

Jira
Microsoft Outlook
Salesforce
ServiceNow
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Edra

Founded

2024

Country

United States

Website

edra.ai/

Vendor Details

Company Name

Poetic

Founded

2023

Country

United States

Website

poetic.com/product

Product Features

Product Features

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Alternatives

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