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Description
EasyReply is a cloud-based help desk solution that consolidates communication channels such as email, WhatsApp, website live chat via Support Bubble, and Slack into a unified inbox. Within this platform, teams have the ability to delegate conversations, tag colleagues, record private notes, and categorize tickets using various labels, priorities, and service-level agreements. The integration of AI technology allows for automated reply drafting, conversation summarization, and knowledge-base answer suggestions, while AI agents manage frequently asked questions and escalate complex issues to human agents. Additionally, teams can streamline operations by automating tasks like tagging, routing inquiries, generating responses, and managing webhooks. The platform also supports integrations that enrich customer insights from services like Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Tailored for small to medium-sized support teams in sectors such as SaaS, e-commerce, and service-oriented businesses, EasyReply provides both a complimentary plan and various subscription options that include monthly AI credits. For new users, the chance to explore paid features for a period of 14 days without requiring a credit card makes it an appealing choice for those looking to enhance their support capabilities. With its comprehensive features and user-friendly design, EasyReply stands out as a versatile tool for optimizing customer service interactions.
Description
WAPGROWAI is a cloud-centric messaging platform tailored for customer interactions via the WhatsApp Business Platform. It equips sales, marketing, and support teams with a unified inbox that allows for the assignment of conversations, the addition of internal notes, and responses utilizing pre-saved templates. Users can create no-code chatbots and automation workflows, launch tailored campaigns based on segmentation, monitor delivery rates and responses, and handle WhatsApp Business calls. Additionally, the platform facilitates automation for Instagram direct messages, captures leads, and tracks click-to-WhatsApp campaign performance. Its documented integrations with CRM and e-commerce solutions like HubSpot, Salesforce, Shopify, and WooCommerce are complemented by Zapier and a REST API featuring webhooks, enabling connections with a wide array of business applications. This versatile platform empowers businesses to streamline customer support operations, qualify prospective leads, execute messaging campaigns, and provide updates related to commerce through WhatsApp, enhancing overall engagement with their customer base. Furthermore, the user-friendly interface makes it accessible for teams to leverage these features effectively without requiring extensive technical skills.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
HubSpot CRM
Yes
Shopify
Yes
Zapier
Yes
Calendly
No
Chargebee
Yes
ChatGPT
Yes
GitHub
Yes
Google Sheets
No
Linear
Yes
Model Context Protocol (MCP)
Yes
Integrations
HubSpot CRM
Yes
Shopify
Yes
Zapier
Yes
Calendly
Yes
Chargebee
No
ChatGPT
No
GitHub
No
Google Sheets
Yes
Linear
No
Model Context Protocol (MCP)
No
Pricing Details
$24/user/month
Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes.
Free Trial
Yes
Free Version
Yes
Pricing Details
₹1,000/month
Launch offer for the first 100 customers: ₹1,000 billed monthly or ₹10,000 per year. The rate holds while the subscription remains active. Meta WhatsApp conversation charges are billed separately and passed through at cost.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EasyReply Ltd
Founded
2023
Country
United Kingdom
Website
easyreply.io
Vendor Details
Company Name
DI Solutions
Country
India
Website
www.wpautoai.com
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
WhatsApp Marketing
API
No
Alerts
No
Autoresponder
No
Bulk Messaging
No
Campaign Management
No
Contact Management
No
Multi-Language Support
No
Reporting / Analytics
No
Alternatives
No Alternatives
