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Description
EasyReply is a cloud-based help desk solution that consolidates communication channels such as email, WhatsApp, website live chat via Support Bubble, and Slack into a unified inbox. Within this platform, teams have the ability to delegate conversations, tag colleagues, record private notes, and categorize tickets using various labels, priorities, and service-level agreements. The integration of AI technology allows for automated reply drafting, conversation summarization, and knowledge-base answer suggestions, while AI agents manage frequently asked questions and escalate complex issues to human agents. Additionally, teams can streamline operations by automating tasks like tagging, routing inquiries, generating responses, and managing webhooks. The platform also supports integrations that enrich customer insights from services like Stripe, Chargebee, Shopify, HubSpot, Linear, and GitHub. Tailored for small to medium-sized support teams in sectors such as SaaS, e-commerce, and service-oriented businesses, EasyReply provides both a complimentary plan and various subscription options that include monthly AI credits. For new users, the chance to explore paid features for a period of 14 days without requiring a credit card makes it an appealing choice for those looking to enhance their support capabilities. With its comprehensive features and user-friendly design, EasyReply stands out as a versatile tool for optimizing customer service interactions.
Description
Flusia is a cloud-based customer relationship management system designed specifically for small to medium-sized enterprises, including sales teams, agencies, and professional services. It integrates contact management, lead generation, sales tracking, quotations, and customer interactions into one collaborative platform, alongside tools for calendars, email, and WhatsApp to enhance sales efforts. Teams can effectively manage projects, tasks, appointments, and client portals, while visual workflows streamline specific CRM functions through automation. Additionally, marketing functionalities encompass campaign newsletters and analytics, while invoicing, inventory management, and e-commerce options are accessible through various plans or as additional features. Integrations with popular services such as Google Workspace, Microsoft 365, Fatture in Cloud, WooCommerce, and Shopify enable seamless synchronization of customer details, calendars, orders, and billing data. Offered as a web service, Flusia provides pricing tiers based on the size of the team, making it scalable for growing businesses. The platform’s versatility not only enhances operational efficiency but also fosters better client relationships through improved communication and organization.
API Access
Has API
Yes
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
ChatGPT
Yes
Model Context Protocol (MCP)
Yes
Shopify
Yes
Chargebee
Yes
Claude
No
Claude Duet
No
Claude for Legal
No
GitHub
Yes
Gmail
No
Google Calendar
No
Integrations
ChatGPT
Yes
Model Context Protocol (MCP)
Yes
Shopify
Yes
Chargebee
No
Claude
Yes
Claude Duet
Yes
Claude for Legal
Yes
GitHub
No
Gmail
Yes
Google Calendar
Yes
Pricing Details
$24/user/month
Free plan: $0/month. Starter: $24 per user/month in USD pricing (the UK-localized page shows £19 per user/month). Paid plans include AI credits. New workspaces can try paid features for 14 days without a credit card. Prices may exclude applicable taxes.
Free Trial
Yes
Free Version
Yes
Pricing Details
€49/month
Neural starts at €49/month for the 1–5-user tier; pricing is by team-size tier, not per user. Annual billing is 20% less. Quantum starts at €89/month and Matrix at €119/month. Prices exclude VAT. Optional Newsletter starts at €6/month; Warehouse + WooCommerce costs €59/month. Guided onboarding is optional and costs €199 one time.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
EasyReply Ltd
Founded
2023
Country
United Kingdom
Website
easyreply.io
Vendor Details
Company Name
Obly
Founded
2023
Country
Italy
Website
flusia.it/en/
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
