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Average Ratings 0 Ratings
Description
Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.
Description
RDPSoft specializes in providing software solutions aimed at Managed Service Providers, SaaS vendors, Cloud providers, and system administrators, enabling them to monitor and report on essential metrics related to Microsoft Remote Desktop, Citrix® XenApp®/XenDesktop®, and VMWare Horizon View®. Our premier offering, Remote Desktop Reporter™, efficiently gathers, consolidates, and presents data on Microsoft RDS, Citrix XenApp/XenDesktop, and VMWare Horizon View® activities, generating a wide array of reports that cover aspects like user activity tracking, application and license utilization, and performance metrics. Additionally, our latest product, Service Provider Licensing Tracker, is designed to assist MSPs and other organizations in monitoring RDS and application usage for compliance with monthly SPLA reporting standards. Users can authenticate against non-trusting domains and workgroups by utilizing cached, encrypted alternate credentials, which allows for effective management and oversight of distributed collections and farms. This comprehensive approach ensures that clients can maintain a high level of operational efficiency while adhering to necessary compliance requirements.
API Access
Has API
API Access
Has API
Integrations
Active Directory
Azure Virtual Desktop
Citrix Analytics
Citrix DaaS
Microsoft Remote Desktop Services (RDS)
Omnissa Horizon 8
Windows Terminal
Integrations
Active Directory
Azure Virtual Desktop
Citrix Analytics
Citrix DaaS
Microsoft Remote Desktop Services (RDS)
Omnissa Horizon 8
Windows Terminal
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$11.49 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EasyVista
Country
United States
Website
www.easyvista.com/products/reach-end-to-end-service
Vendor Details
Company Name
RDPSoft
Founded
2013
Country
United States
Website
www.rdpsoft.com/products/remote-desktop-commander/suite/
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration