Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.
Description
RDPSoft specializes in providing software solutions aimed at Managed Service Providers, SaaS vendors, Cloud providers, and system administrators, enabling them to monitor and report on essential metrics related to Microsoft Remote Desktop, Citrix® XenApp®/XenDesktop®, and VMWare Horizon View®. Our premier offering, Remote Desktop Reporter™, efficiently gathers, consolidates, and presents data on Microsoft RDS, Citrix XenApp/XenDesktop, and VMWare Horizon View® activities, generating a wide array of reports that cover aspects like user activity tracking, application and license utilization, and performance metrics. Additionally, our latest product, Service Provider Licensing Tracker, is designed to assist MSPs and other organizations in monitoring RDS and application usage for compliance with monthly SPLA reporting standards. Users can authenticate against non-trusting domains and workgroups by utilizing cached, encrypted alternate credentials, which allows for effective management and oversight of distributed collections and farms. This comprehensive approach ensures that clients can maintain a high level of operational efficiency while adhering to necessary compliance requirements.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
Yes
Azure Virtual Desktop
No
Citrix Analytics
Yes
Citrix DaaS
No
Microsoft Remote Desktop Services (RDS)
No
Omnissa Horizon 8
No
Windows Terminal
Yes
Integrations
Active Directory
No
Azure Virtual Desktop
Yes
Citrix Analytics
No
Citrix DaaS
Yes
Microsoft Remote Desktop Services (RDS)
Yes
Omnissa Horizon 8
Yes
Windows Terminal
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$11.49 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
EasyVista
Country
United States
Website
www.easyvista.com/products/reach-end-to-end-service
Vendor Details
Company Name
RDPSoft
Founded
2013
Country
United States
Website
www.rdpsoft.com/products/remote-desktop-commander/suite/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Virtual Desktop (VDI)
Desktop-as-a-Service
No
Load Balancing
No
Multi-Device Support
No
Multi-Factor Authentication
No
Permissions / Access Controls
No
Self Service Portal
No
Third Party Integration
No