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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.

Description

RDPSoft specializes in providing software solutions aimed at Managed Service Providers, SaaS vendors, Cloud providers, and system administrators, enabling them to monitor and report on essential metrics related to Microsoft Remote Desktop, Citrix® XenApp®/XenDesktop®, and VMWare Horizon View®. Our premier offering, Remote Desktop Reporter™, efficiently gathers, consolidates, and presents data on Microsoft RDS, Citrix XenApp/XenDesktop, and VMWare Horizon View® activities, generating a wide array of reports that cover aspects like user activity tracking, application and license utilization, and performance metrics. Additionally, our latest product, Service Provider Licensing Tracker, is designed to assist MSPs and other organizations in monitoring RDS and application usage for compliance with monthly SPLA reporting standards. Users can authenticate against non-trusting domains and workgroups by utilizing cached, encrypted alternate credentials, which allows for effective management and oversight of distributed collections and farms. This comprehensive approach ensures that clients can maintain a high level of operational efficiency while adhering to necessary compliance requirements.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Active Directory Yes 
Azure Virtual Desktop No 
Citrix Analytics Yes 
Citrix DaaS No 
Microsoft Remote Desktop Services (RDS) No 
Omnissa Horizon 8 No 
Windows Terminal Yes 

Integrations

Active Directory No 
Azure Virtual Desktop Yes 
Citrix Analytics No 
Citrix DaaS Yes 
Microsoft Remote Desktop Services (RDS) Yes 
Omnissa Horizon 8 Yes 
Windows Terminal No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$11.49 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

EasyVista

Country

United States

Website

www.easyvista.com/products/reach-end-to-end-service

Vendor Details

Company Name

RDPSoft

Founded

2013

Country

United States

Website

www.rdpsoft.com/products/remote-desktop-commander/suite/

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Virtual Desktop (VDI)

Desktop-as-a-Service No 
Load Balancing No 
Multi-Device Support No 
Multi-Factor Authentication No 
Permissions / Access Controls No 
Self Service Portal No 
Third Party Integration No 

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