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Description
Move beyond merely addressing incidents and take proactive steps to eliminate them while ensuring the end user remains unaffected. With EV's Reach process automation and remote support access technologies, support agents will gain a thorough and detailed end-to-end perspective on all IT services, covering everything from infrastructure to endpoints, while enabling them to resolve issues before they can disrupt business operations. Equip your users with the most robust and secure remote access solution available. Our cutting-edge remote desktop technology allows for immediate access to users and systems, regardless of their location. Additionally, you can efficiently monitor the screen activity and health status of various machines through our multi-machine screen monitoring tool. We accommodate a diverse range of platforms and system types through various access protocols, including Citrix and Microsoft Terminal Services user sessions. Our seamless system management operates in the background, allowing you to assist users without causing any interruptions, thereby enhancing overall productivity. This proactive approach not only mitigates potential issues but also fosters a more efficient IT environment.
Description
IT-Automated serves as a comprehensive Windows-based administration dashboard tailored for IT teams overseeing Citrix, VDI, Active Directory, Remote Desktop Services, and Windows infrastructure. By consolidating vital operational functions into a single, organized workspace, it empowers administrators to efficiently track RDS license utilization, resolve Citrix VDA registration and session complications, oversee Active Directory groups, document their infrastructure, and manage application publishing. This dashboard streamlines repetitive administrative tasks, enhancing speed, consistency, and auditability for routine support and maintenance efforts. Ultimately, IT-Automated simplifies the management process, allowing IT professionals to focus on higher-level strategic initiatives.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Active Directory
Citrix Analytics
Windows Terminal
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$12.99
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
EasyVista
Country
United States
Website
www.easyvista.com/products/reach-end-to-end-service
Vendor Details
Company Name
IT-Automated
Country
South Africa
Website
it-automated.com
Product Features
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Product Features
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring