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Average Ratings 0 Ratings

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features
design
support

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Description

EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.

Description

Effortlessly and precisely transfer your building, account, vendor, and rate information into Energy Watchdog. This includes the importation of historical utility bills along with ongoing monthly bills. You can map your current files to bill tracking templates and create import profiles for future reference. The intuitive tree navigation within Energy Watchdog facilitates quick and easy access to account, meter, building, and bill information. You have the flexibility to monitor as many details as required for both energy and non-energy utility bills, tracking straightforward usage and costs alongside more complex data. With a diverse template library at your disposal, you can choose the bill entry template that best corresponds to your invoices. Utilize the robust downloadable graphical dashboards to analyze and visualize utility consumption and cost data effectively. Detect and address costly issues related to utility bills and meters, identify energy waste, and uncover potential savings by auditing bills either individually or in groups. You can adjust the sensitivity for each audit check and save audits to be executed as bills are entered or in batch processing, ensuring a thorough oversight of your utility expenses. This comprehensive approach allows for ongoing optimization of utility management.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Hydro-Comp Enterprises

Founded

1986

Country

Cyprus

Website

edams.com/products/billing-customer-services/

Vendor Details

Company Name

Utilivision

Website

www.energywatchdog.com

Product Features

Utility Billing

ACH Payment Processing No 
Account Management Yes 
Billing & Invoicing Yes 
Cable No 
Collections Management Yes 
Customer Management Yes 
Electricity Yes 
Meter Management Yes 
Metered Billing Yes 
Move In / Move Out Yes 
Natural Gas No 
Non-Metered Billing Yes 
Online Payment Processing Yes 
Penalty / Cut-Off Processing Yes 
Rate Management Yes 
Service Call Management Yes 
Trash No 
Water Yes 
Work Order Management Yes 

Product Features

Emissions Management

Allowance Management No 
Automatic CO2 Calculation No 
Emission Inventory No 
Emission Reduction Planning No 
Emissions Monitoring No 
Emissions Trading No 
Frequency-Based Tasks No 
Permit Level Maintenance No 
Risk Management No 

Energy Management

Benchmarking Yes 
Bill Audit Yes 
Bill Database Yes 
Bill Importing Yes 
Budgeting & Forecasting Yes 
Compliance Management No 
Contract Management No 
Cost / Use Reporting No 
Emissions Monitoring No 
Energy Price Analysis No 
Facility Scheduling No 
Greenhouse Gas Tracking Yes 
Load Control No 
Load Forecasting No 
Meter Tracking Yes 
Risk Management No 
Weather Normalization Yes 

Utility Billing

ACH Payment Processing No 
Account Management No 
Billing & Invoicing Yes 
Cable No 
Collections Management No 
Customer Management No 
Electricity No 
Meter Management No 
Metered Billing No 
Move In / Move Out No 
Natural Gas No 
Non-Metered Billing No 
Online Payment Processing No 
Penalty / Cut-Off Processing No 
Rate Management Yes 
Service Call Management No 
Trash No 
Water No 
Work Order Management No 

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