Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
EDAMS Billing & CRM is an integrated commercial web-based management solution tailored to meet the distinct needs of Utility Services Providers and Municipalities. This system encompasses all aspects of revenue management and the customer relationship lifecycle, featuring tools for online inquiries, meter readings, route management for meter reading, debt oversight, revenue collection, direct sales, and the management of meters and connections, along with billing and comprehensive management reporting. The EDAMS – Enquiries module allows users to swiftly access all pertinent information regarding a customer, including personal data, associated properties, installed connections and meters, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing, debt management records, and customer application history. Moreover, EDAMS CRM serves as an all-encompassing customer service platform that effectively manages every application and activity related to customer interactions, ensuring a seamless experience for both service providers and customers alike. This holistic approach enhances operational efficiency and fosters better engagement with users.
Description
A powerful and resilient SQL Database Management System designed to manage hundreds of thousands of accounts effectively. It is constructed using Microsoft's cutting-edge web technology, Blazor, which operates on web assembly, ensuring compatibility with any contemporary web browser or operating system, including both Windows and Mac. This system can function independently without an internet connection or as Software as a Service (SaaS) hosted in a secure data center. It is also capable of operating on various mobile devices with internet access, which is particularly useful during natural disasters that may disrupt utility office access or for field personnel like meter readers who can input meter readings directly into the database. Users can continue to utilize existing billing cards/documents from EasyBill 32 or opt for the emailing feature for bills and notifications, or choose to use both according to their preferences. The system supports direct debit and online bill payment options, and it includes interfaces compatible with all Radio-Read systems. This flexibility ensures that customers have a seamless experience, regardless of their operational needs or preferences.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Hydro-Comp Enterprises
Founded
1986
Country
Cyprus
Website
edams.com/products/billing-customer-services/
Vendor Details
Company Name
Carraway Computer Systems
Website
www.easybillsoftware.com
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
Yes
Billing & Invoicing
Yes
Cable
No
Collections Management
Yes
Customer Management
Yes
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
Yes
Natural Gas
No
Non-Metered Billing
Yes
Online Payment Processing
Yes
Penalty / Cut-Off Processing
Yes
Rate Management
Yes
Service Call Management
Yes
Trash
No
Water
Yes
Work Order Management
Yes
Product Features
Utility Billing
ACH Payment Processing
No
Account Management
No
Billing & Invoicing
Yes
Cable
Yes
Collections Management
No
Customer Management
No
Electricity
Yes
Meter Management
Yes
Metered Billing
Yes
Move In / Move Out
No
Natural Gas
Yes
Non-Metered Billing
Yes
Online Payment Processing
No
Penalty / Cut-Off Processing
No
Rate Management
Yes
Service Call Management
No
Trash
Yes
Water
Yes
Work Order Management
No