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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Catalyst is a powerful software solution designed to enhance business performance by leveraging a Data Lake that incorporates your ERP, Big Data sources, and any additional data at your disposal. Imagine the possibility of swiftly uncovering transformative insights hidden within your data—sounds implausible? This tool allows you to effortlessly manipulate and explore your data with just a few clicks. What previously took weeks to generate in reports can now be accomplished with a single button press. By combining Big Data analysis with your own data, you can produce exceptionally precise budgets that receive direct contributions from your sales team. Establish financial and operational strategies from a singular, reliable source of information. Curious about the barriers to achieving optimal profitability? You can conduct a root cause analysis down to the transaction level in mere moments. With Catalyst, every figure reconciles accurately, every time. By reducing tasks that once required days to mere seconds, you can concentrate on what truly matters: analyzing and advancing your business strategies for growth and success. The efficiency gained through this software enables you to make informed decisions that propel your company forward.

Description

eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Absorb Create
Alteryx
Amazon Web Services (AWS)
Comet LLM
Jitterbit
Microsoft 365
Microsoft Power BI
NetSuite
Talkdesk

Integrations

Absorb Create
Alteryx
Amazon Web Services (AWS)
Comet LLM
Jitterbit
Microsoft 365
Microsoft Power BI
NetSuite
Talkdesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Catalyst

Country

United States

Website

www.ebmcatalyst.com/software

Vendor Details

Company Name

eGain Corporation

Founded

1997

Country

United States

Website

www.egain.com/products/analytics/

Product Features

Budgeting

"What If" Scenarios
Asset Planning
Balance Sheet
Capital Asset Planning
Cash Management
Consolidation / Roll-Up
Forecasting
General Ledger
Income Statements
Multi-Company
Multi-Department / Project
Profit / Loss Statement
Project Budgeting
Run Rate Tracking
Version Control

Financial Management

Budgeting & Forecasting
Cash Management
Consolidation / Roll-Up
Currency Management
Financial Reporting
Investment Management
Project Management
Revenue Recognition
Risk Management
Tax Management

Product Features

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