Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Catalyst is a powerful software solution designed to enhance business performance by leveraging a Data Lake that incorporates your ERP, Big Data sources, and any additional data at your disposal. Imagine the possibility of swiftly uncovering transformative insights hidden within your data—sounds implausible? This tool allows you to effortlessly manipulate and explore your data with just a few clicks. What previously took weeks to generate in reports can now be accomplished with a single button press. By combining Big Data analysis with your own data, you can produce exceptionally precise budgets that receive direct contributions from your sales team. Establish financial and operational strategies from a singular, reliable source of information. Curious about the barriers to achieving optimal profitability? You can conduct a root cause analysis down to the transaction level in mere moments. With Catalyst, every figure reconciles accurately, every time. By reducing tasks that once required days to mere seconds, you can concentrate on what truly matters: analyzing and advancing your business strategies for growth and success. The efficiency gained through this software enables you to make informed decisions that propel your company forward.
Description
eGain Analytics simplifies the process of measuring, analyzing, and enhancing contact center operations, knowledge, and web customer interactions. Effortlessly generate insightful reports, charts, and dashboards. You can manipulate the data in countless ways to effectively steer your business practices. Evaluate performance metrics by agent, queue, call type, category, and beyond. With its highly adaptable report builder wizard, users can group, sort, and analyze data across various business hierarchies for a comprehensive perspective. Contact center supervisors can access a wealth of information, with metrics like contact volumes, abandonment rates, response times, and service levels providing just an introductory glimpse. Meanwhile, knowledge managers can examine article views, gather feedback, analyze search patterns, and track contact deflection, among many other insights. This multifaceted approach not only aids in decision-making but also promotes continuous improvement across all areas of customer service.
API Access
Has API
No
API Access
Has API
No
Integrations
Absorb Create
Yes
Alteryx
Yes
Amazon Web Services (AWS)
Yes
Comet LLM
Yes
Jitterbit
Yes
Microsoft 365
Yes
Microsoft Power BI
Yes
NetSuite
Yes
Talkdesk
No
Integrations
Absorb Create
No
Alteryx
No
Amazon Web Services (AWS)
No
Comet LLM
No
Jitterbit
No
Microsoft 365
No
Microsoft Power BI
No
NetSuite
No
Talkdesk
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Catalyst
Country
United States
Website
www.ebmcatalyst.com/software
Vendor Details
Company Name
eGain Corporation
Founded
1997
Country
United States
Website
www.egain.com/products/analytics/
Product Features
Budgeting
"What If" Scenarios
No
Asset Planning
No
Balance Sheet
No
Capital Asset Planning
No
Cash Management
No
Consolidation / Roll-Up
No
Forecasting
No
General Ledger
No
Income Statements
No
Multi-Company
No
Multi-Department / Project
No
Profit / Loss Statement
No
Project Budgeting
No
Run Rate Tracking
No
Version Control
No
Financial Management
Budgeting & Forecasting
No
Cash Management
No
Consolidation / Roll-Up
No
Currency Management
No
Financial Reporting
No
Investment Management
No
Project Management
No
Revenue Recognition
No
Risk Management
No
Tax Management
No