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Description

Business Performance Management (BPM), within the realm of Business Intelligence (BI), encompasses various processes, methodologies, and systems designed to assess and enhance organizational performance. Often referred to as Corporate Performance Management (CPM), Enterprise Performance Management (EPM), or Integrated Management Control, BPM/CPM involves establishing and defining corporate goals, gathering and monitoring final data, comparing this data against objectives, analyzing any discrepancies, and identifying actionable strategies along with implementing corrective measures to boost company performance. Furthermore, the effectiveness of these actions is subsequently evaluated to ensure success. To facilitate these processes, Dialog Sistemi has created a performance management software that leverages cutting-edge technology and application solutions, offering comprehensive, modular, and customizable support tailored to the needs of analysts, controllers, and managers. This innovative software not only streamlines performance tracking but also enhances decision-making capabilities across the organization.

Description

Globitel’s Performance Management Platform streamlines the monitoring, assessment, and evaluation of customer engagement center performance in real-time. This solution effectively consolidates and processes data from various platforms through a unified interface. Moreover, it empowers agents to track their own performance metrics while managing their incentive plans and evaluations, contributing to a reduction in operational costs and an enhancement in the center’s service efficiency. The platform collects valuable insights regarding agent performance from all integrated call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Additionally, the dynamic KPI builder within the platform enables call center managers to execute a wide range of functionalities tailored to their needs, facilitating better decision-making and performance enhancement strategies. Ultimately, this innovative approach fosters a more productive environment for both agents and management alike.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dialog Sistemi

Country

Italy

Website

dialog.it/

Vendor Details

Company Name

Globitel

Founded

1996

Country

Jordan

Website

www.globitel.com

Product Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

Product Features

Business Performance Management

Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning

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