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Average Ratings 2 Ratings

Total
ease
features
design
support

Description

DualDesk offers a robust and user-friendly remote support solution that requires a one-time payment, enabling your technical support team to assist any PC connected to the internet through firewalls in mere seconds without any configuration needed. Enhance efficiency, conserve resources, and deliver comprehensive remote help desk services to numerous clients at once, all while being able to transfer files, engage in chat, reboot and auto-reconnect, and control remote systems in real-time, even in "Safe Mode," without needing to pre-install any software on the target computer. Since its inception in 2001, DualDesk has established itself as a reliable remote support tool that is compatible with various Windows versions such as 7, Vista, 2008, 2003, XP, and 2000 across different modes of service. Unlike basic remote support systems, DualDesk eliminates the necessity of opening multiple ports for various technicians, allowing for an unlimited number of technician seats to be managed from a single support file. Additionally, multiple clients can concurrently connect to a single remote support technician, making it an ideal choice for busy support environments. This flexibility and efficiency make DualDesk a standout option for businesses seeking to optimize their remote support capabilities.

Description

The cloud software Getscreen.me allows you to connect to your desktop from anywhere via a direct link through your browser. The quick support function allows you to quickly connect to the user's computer in order to help him solve a problem. You can set up permanent access if you need to connect often. This saves time and allows you to call customers or ask questions in the chat window. If you have a large company, you can create teams and work together under the same account. Getscreen.me is completely safe. The service uses the HTTPS protocol which includes AES encryption. We use algorithms to detect and block attempts to match passwords and one-time links. Integration with popular platforms like Google Chrome Extension, Telegram and Jira Service Desk, as well as with HTTP API.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Chaport
Chatra
Formilla.com
Google Authenticator
Google Chrome
Jira Service Management
JivoChat
KonnectzIT
LiveChat
Omnidesk
ServiceNow
Telegram
XEOX
Zendesk

Integrations

Chaport
Chatra
Formilla.com
Google Authenticator
Google Chrome
Jira Service Management
JivoChat
KonnectzIT
LiveChat
Omnidesk
ServiceNow
Telegram
XEOX
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$5
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Advantig

Website

www.dualdesk.com/index.html

Vendor Details

Company Name

Getscreen.me

Founded

2018

Country

Cyprus

Website

getscreen.me

Product Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Product Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Alternatives

Alternatives

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