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Description
Dovetail Software offers an HR Service Delivery Experience that includes HR Case Management and Employee Portal. It also provides reporting & analytics that enables HR to achieve excellence and meet the needs of modern HR teams. These requirements include improving the employee experience and improving the HR Experience of delivering human resources services.
Dovetail Software was founded in 1996 as a CRM company (Customer Relationship Manager) based in Austin, Texas. It started out focusing on the customer service and support market and implementing products for large-scale enterprise organizations.
We changed our focus in 2008 and created products for global workforces, specifically HR Service Delivery. Our current product line includes Employee Portal, HR Case Management, HR Knowledge Management, Reporting & Analytics, and HR Knowledge Management.
Description
Enhance employee satisfaction and reduce frustration by utilizing smart and efficient services. With ServiceNow HR Service Delivery, provide a top-notch service experience that employees rightly deserve. Streamline operations and serve a larger workforce by automating workflows and case management, thereby cutting down on repetitive tasks. Oversee various lifecycle events, such as onboarding and offboarding, seamlessly across different departments. Implementing enterprise-wide workflows boosts efficiency and ensures comprehensive visibility throughout the entire process. By gaining a clearer understanding of employee requests, organizations can significantly improve staffing efficiency and service delivery. Ultimately, a well-structured service delivery system fosters a more engaged and satisfied workforce.
API Access
Has API
API Access
Has API
Integrations
3CLogic
Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
SAP Store
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
Integrations
3CLogic
Basecamp
Clickatell
Microsoft Outlook
Oracle Artificial Intelligence
SAP Access Control
SAP Store
Twilio
Willis Towers Watson HR Portal Software
Workday Extend
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dovetail Software
Founded
1995
Country
United States
Website
www.dovetailsoftware.com
Vendor Details
Company Name
ServiceNow
Founded
2004
Country
United States
Website
www.servicenow.com
Product Features
Employee Engagement
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Feedback Management
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Portal
Chat
Collaboration
Content Management
Document Management
File Sharing
Search
Product Features
Human Resources
360 Degree Feedback
Applicant Tracking
Attendance Management
Benefits Management
Career Development Planning
Compensation Management
Compliance Management
Employee Database
Employee Lifecycle Management
Onboarding
Payroll Management
Performance Management
Recruiting Management
Self Service Portal
Succession Planning
Time & Attendance Management
Time Off Management
Timesheets
Training Management