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Description
Oversee every aspect of your business, from marketing strategies to accounting, with software that is ready for immediate use without the need for training. This solution is efficient, optimized for use across multiple stations, mobile devices, and for various users simultaneously. Developed as open-source software and hosted in France, it is customizable and extensible, ensuring that you maintain control over your data. Additionally, you have the option to switch to self-hosting whenever you choose. The code's transparency allows for the discovery and integration of numerous optimizations, resulting in reduced consumption of memory, disk space, and electricity compared to other solutions with similar features, although the environmental impact is still under assessment. The process of manufacturing is also made more efficient through the reuse and sharing of developed components, enabling full telecommuting and mobile functionality that works even on older smartphones. With just a single click, you can install the open-source suite Dolibarr ERP and CRM in the cloud, ready for use with no limitations—offering a 15-day free trial without requiring credit card information and granting complete access to the database and program files. Furthermore, we can offer free online instances to help you get started. This approach facilitates a seamless transition into managing your business effectively.
Description
SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Confluence
No
Discord
No
Discourse
No
Dolibarr
Yes
GitHub
No
Jira
No
Linear
No
Notion
No
Seafile
No
Integrations
Confluence
Yes
Discord
Yes
Discourse
Yes
Dolibarr
No
GitHub
Yes
Jira
Yes
Linear
Yes
Notion
Yes
Seafile
Yes
Pricing Details
€12 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
DoliCloud
Country
France
Website
www.dolicloud.com
Vendor Details
Company Name
SeaCloud Labs
Founded
2012
Country
Singapore
Website
seaticket.ai/
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
ERP
Accounting Integration
No
Accounting Management
No
CRM
No
Dashboard
No
Distribution Management
No
Enterprise Asset Management
No
Financial Management
No
HR Management
No
Inventory Management
No
Order Management
No
Project Management
No
Purchase Order Management
No
Purchasing
No
Reporting/Analytics
No
Sales Management
No
Supply Chain Management
No
Warehouse Management
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No
