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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A staggering 80% of employees have inadvertently disclosed sensitive company information to AI tools, leading to concerns about data security. Unfortunately, attempting to completely prevent this behavior may not be feasible. Instead, a more effective approach is to offer a compliant framework for using AI tools, utilizing specific models and servers that are exclusively dedicated to your organization. The most exciting aspect of this solution is the ability to customize the AI model with your company's specific knowledge, enabling it to accurately respond to inquiries related to your organizational information. To explore this opportunity, you can try it out for free with no credit card needed, or you can schedule a complimentary onboarding call to receive two months of premium access at no cost! Additionally, this allows your team to leverage AI safely while protecting sensitive data.

Description

A knowledge base software designed to minimize errors, inquiries, and onboarding duration for employees is essential. It features interactive, user-friendly guides that any staff member can utilize without becoming overwhelmed during tasks. By developing a comprehensive online searchable knowledge base, organizations can boost quality assurance scores, minimize queries, and shorten training periods, ensuring all call center employees are aligned. Enhancing productivity and lowering mistakes, this tool aids employees in adapting to new protocols and managing complex scenarios independently. Capture your organization’s distinct methodologies through customizable, step-by-step instructions that elevate employee efficiency. With a ScreenSteps knowledge base, teams can enhance performance while significantly cutting down on both training time and ongoing support. By consolidating all job aids in a single, accessible location, employees can swiftly locate answers to their questions, fostering a more efficient work environment. This streamlined approach not only supports individuals but also contributes to the overall success of the organization as a whole.

API Access

Has API

API Access

Has API

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Integrations

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

Integrations

Desktop.com
Indent
Outdoo AI
Rippling
Teamstack
Zendesk

Pricing Details

€19.99 per month
Free Trial
Free Version

Pricing Details

$57.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Doku-Chat.de

Founded

2023

Country

Germany

Website

doku-chat.de/

Vendor Details

Company Name

Blue Mango Learning Systems

Founded

2004

Country

United States

Website

www.bluemangolearning.com

Product Features

Product Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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