Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Docsie is an award-winning digital documentation and knowledge management platform based in Ontario, Canada. You can access Docsie through a SaaS web application to create & edit documentation from any location. Then, you can publish content to a dynamic knowledge portal that users can access whenever they need information!
Docsie offers powerful business-grade features to write & manage product documentation:
- Pilot onboarding service w/ portal design support and workforce training
- Internal & external knowledge base options
- Create multiple workspaces
- Portal analytics & feedback with Docsie Vocally
- Custom domain on free tier
- Markdown compatible
- Docsie Editor with rich formatting and content embeds
- iFrame
- SwaggerAPI import
- Built-in and custom document templates
- Help center deployment & in-app help sidebar
- Share guided tours & create with our builder Chrome extension
- Manage multiple versions, languages, and view change history
- Webhook support in Mattermost, Slack, and more
- Ghost AI language translation (available) & generative AI (in-progress)
- Project management with kanban and task creation
- RBAC/JWT/SSO for security, user management, and data protection
Description
An effective knowledge base is built upon a robust tool. Create a streamlined help center in mere minutes instead of taking months to set it up. By quickly establishing a customer-focused knowledge base, you can provide proactive support, alleviating your team's burden from urgent cases and enhancing overall customer satisfaction. Effortlessly manage multiple help centers from a single dashboard. Explore the simplest method to launch your help center. Focus on producing high-quality articles instead of getting caught up in their design. Support a variety of content types, such as images, videos, documents, and audio files. Seamlessly link to other articles within your help center while remaining in the editor. Benefit from automatic suggestions generated by your help center, customized according to the user's location and actions. Open help center materials in a widget, allowing customers to access information without navigating away from their current page. Easily maintain and organize FAQs in your help center for straightforward presentation on your website, eliminating the need for outdated, hard-to-modify FAQ sections. Furthermore, a well-structured knowledge base can significantly reduce support ticket volume, allowing your team to focus on more complex issues.
API Access
Has API
API Access
Has API
Integrations
Airtable
Bitbucket
ChatGPT
CodePen
CodeSandbox
Figma
Files by Google
GitHub
GitHub Gist
GitLab
Integrations
Airtable
Bitbucket
ChatGPT
CodePen
CodeSandbox
Figma
Files by Google
GitHub
GitHub Gist
GitLab
Pricing Details
$39 per month (annual)
Free Trial
Free Version
Pricing Details
$19 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Docsie
Founded
2018
Country
Canada
Website
www.docsie.io
Vendor Details
Company Name
HelpCenter.io
Country
United States
Website
helpcenter.io
Product Features
Document Generation
Batch Processing
Collaboration
Digital Signature
Interaction Tracking
Multiple Output Formats
Templates
Enterprise Content Management (ECM)
Archiving & Retention
Collaboration Tools
Content Lifecycle Management
Digital Asset Management
Document Management
Electronic Signature
Information Governance
Mobile Access
Search
Version Control
Workflow Management
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal