Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our aim is to ensure that patients can easily locate their ideal doctor and schedule an appointment with minimal hassle. We believe that the patient experience should be pleasant, which is why we are consistently available to assist them in accessing the best possible healthcare services, no matter the time or location. Additionally, we support healthcare providers in effectively managing their practices while enhancing their online reputation. Through our comprehensive end-to-end solution, physicians can not only bolster their digital visibility but also focus on what truly matters: patient care. Patients can quickly find a doctor, arrange a consultation, and address any health-related inquiries. By streamlining appointment management, we significantly reduce the number of missed appointments and ensure a remarkable experience for patients in clinics. Our presence spans seven offices around the globe, enabling the Docplanner Group to operate in numerous countries. This dedicated team is committed to engaging doctors and healthcare facilities, encouraging them to become valued Docplanner clients. Utilizing content marketing and advanced automation tools, we strive to educate and modernize medical practices, making it easier for doctors to adapt to the digital age while enhancing patient care. Ultimately, our mission is to transform healthcare experiences for both patients and providers alike.

Description

SurgyCRM is a cloud-based customer relationship management system designed specifically for hospitals to effectively handle patient inquiries and enhance engagement throughout their care journey. This platform integrates various communication channels, including websites, chatbots, call centers, WhatsApp, walk-ins, and referrals, into a unified shared inbox that enables assignment, follow-up, source tracking, and conversion metrics aligned with hospital information system records. Teams are empowered to establish care-journey milestones, automate WhatsApp reminders, oversee doctor and partner referrals, and gather QR-code feedback as tracked tickets. A bilingual chatbot on the website efficiently captures inquiries and generates leads, while features such as role- and branch-based access, audit trails, and dashboards facilitate seamless operations across multiple locations. Additionally, a mobile field app allows for the documentation of referral visits, ensuring all interactions are recorded. SurgyCRM is tailored for hospitals and healthcare groups, seamlessly integrates with existing HIS/HMS platforms via APIs or scheduled data synchronization, and can also initiate data input through spreadsheet imports, making it versatile for different operational needs. This solution is offered as a multi-tenant software-as-a-service platform, allowing for collaborative use among various stakeholders.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ScribeHealth Yes 
WhatsApp No 

Integrations

ScribeHealth No 
WhatsApp Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$50
Annual subscriptions are scoped per hospital based on selected modules and deployment needs. A custom root domain, branded transactional emails, or a brand-owned Android app listing may incur additional charges.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Docplanner Group

Founded

2011

Country

Poland

Website

www.docplanner.com/about-us

Vendor Details

Company Name

Surgy Innovation Labs

Founded

2020

Country

India

Website

surgy.health/products/surgy-crm

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

Product Features

Healthcare CRM

Audience Targeting No 
Campaign Management No 
Marketing Automation No 
Medical History Records No 
Patient Communications No 
Patient Management No 
Physician Management No 
Predictive Analytics No 

Alternatives

DoctorConnect Reviews

DoctorConnect

Adtel International

Alternatives

SurgyInsights Reviews

SurgyInsights

Surgy Innovation Labs
SurgyFrontdesk Reviews

SurgyFrontdesk

Surgy Innovation Labs
Appointment Management System Reviews

Appointment Management System

Inoday Consultancy Services
Influx MD Reviews

Influx MD

ifX medical Inc.
SurgyScribe Reviews

SurgyScribe

Surgy Innovation Labs Private Limited