Average Ratings 1 Rating
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Description
Open-source forum software available at no cost allows you to facilitate searchable conversations with your customers, dedicated fans, and team members. You can establish a self-service resource center that houses frequently asked questions, intriguing concepts, and valuable discussions. With our automated trust mechanism, the entire community can contribute to fostering meaningful dialogue. Tailor the appearance to suit your preferences, connect with your preferred services, and build the community you envision while enhancing user engagement.
Description
SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Discord
Yes
GitHub
Yes
Activepieces
Yes
AppWise
Yes
Aritic Swarm
Yes
Bitbucket
Yes
Bitergia Analytics
Yes
Captain Compliance
Yes
Flockport
Yes
IFTTT
Yes
Integrations
Discord
Yes
GitHub
Yes
Activepieces
No
AppWise
No
Aritic Swarm
No
Bitbucket
No
Bitergia Analytics
No
Captain Compliance
No
Flockport
No
IFTTT
No
Pricing Details
$100 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Discourse
Founded
2013
Country
USA
Website
www.discourse.org
Vendor Details
Company Name
SeaCloud Labs
Founded
2012
Country
Singapore
Website
seaticket.ai/
Product Features
Community
Content Management
No
Content Moderation
Yes
Discussions / Forums
Yes
Event Management
No
Group Management
No
Ideation / Crowdsourcing
No
Member Directory
Yes
Membership Management
No
Social Media Management
No
Website Management
No
White Label
No
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No