Average Ratings 1 Rating

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ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Open-source forum software available at no cost allows you to facilitate searchable conversations with your customers, dedicated fans, and team members. You can establish a self-service resource center that houses frequently asked questions, intriguing concepts, and valuable discussions. With our automated trust mechanism, the entire community can contribute to fostering meaningful dialogue. Tailor the appearance to suit your preferences, connect with your preferred services, and build the community you envision while enhancing user engagement.

Description

SeaTicket is a collaborative, AI-driven support platform that consolidates inquiries and issue reports from multiple sources, including GitHub, Discord, Discourse, and email, into a unified workspace. The AI agents examine each new inquiry by scanning relevant issues, historical cases, and your knowledge database, subsequently offering a suggested reply or ticket. Your team can then approve, modify, or reject these suggestions, with accepted responses being posted back to the original discussion thread. Should a question require engineering expertise, it is transformed into a trackable ticket, complete with an assigned owner, internal discussions, and comprehensive context. Resolutions that receive approval are archived in a searchable knowledge base, which can be accessed and reused by both the team and the agents. SeaTicket also offers integration with Notion, Confluence, Linear, Jira, and Seafile, and features API access, an external support portal, and supports unlimited team members across all subscription plans. Users can choose between utilizing the hosted cloud service or self-hosting the Apache 2.0 code for greater flexibility. This versatility makes SeaTicket an invaluable tool for enhancing support efficiency.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Discord Yes 
GitHub Yes 
Activepieces Yes 
AppWise Yes 
Aritic Swarm Yes 
Bitbucket Yes 
Bitergia Analytics Yes 
Captain Compliance Yes 
Flockport Yes 
IFTTT Yes 
Ketch Yes 
Memberful Yes 
Mermaid Yes 
SheepCRM Yes 
Sprinklr Yes 
Telegram Yes 
Threado Yes 
Unikname Yes 
X (Twitter) Yes 
Zapier Yes 

Integrations

Discord Yes 
GitHub Yes 
Activepieces No 
AppWise No 
Aritic Swarm No 
Bitbucket No 
Bitergia Analytics No 
Captain Compliance No 
Flockport No 
IFTTT No 
Ketch No 
Memberful No 
Mermaid No 
SheepCRM No 
Sprinklr No 
Telegram No 
Threado No 
Unikname No 
X (Twitter) No 
Zapier No 

Pricing Details

$100 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Discourse

Founded

2013

Country

USA

Website

www.discourse.org

Vendor Details

Company Name

SeaCloud Labs

Founded

2012

Country

Singapore

Website

seaticket.ai/

Product Features

Community

Content Management No 
Content Moderation Yes 
Discussions / Forums Yes 
Event Management No 
Group Management No 
Ideation / Crowdsourcing No 
Member Directory Yes 
Membership Management No 
Social Media Management No 
Website Management No 
White Label No 

Product Features

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding No 
Document Storage No 
Email Integration No 
IT Asset Management No 
Incident Management No 
Interaction Tracking No 
Knowledge Base No 
Known Issue Management No 
Live Chat No 
Multi-Channel Communication No 
Multiple Brands / Products No 
Network Monitoring No 
Real-time Chat No 
Self Service Portal No 
Service Level Agreement (SLA) Management No 
Ticket Management No 

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