Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
DisasterLAN (DLAN) is Buffalo Computer Graphics’ flagship emergency management product. DLAN is a secure, web-based software that can be accessed from anywhere, from any device.
DLAN provides tools for shared situational awareness and workflow-based information management. Featured modules include Ticket Manager, Status Board, Asset Management, Mobile Responder, GIS, Situation Reports, Incident Action Plans, and Finance.
The DLAN system is extremely intuitive and requires very little time to train end users. It also includes simple administration tools, which require no knowledge of programming languages.
Since its development in 2002, BCG has continuously supported and improved upon the software. It is available as an on-premise, cloud, and hybrid solution. Options for small and large, public and private sector implementations are available. Industries served include emergency management, healthcare, transportation, utilities, education, & corporate.
Description
StatusIQ is a status- and incident communication platform that allows you to communicate with customers in real time via status Pages, emails, and sms. It also lets you showcase the uptime of your IT resources and can be used to communicate with customers about scheduled maintenances and incidents. It is inevitable that there will be downtime. However, it doesn't have to be like this: wasting support agents or providing poor user experiences are not acceptable. Site24x7 StatusIQ makes it easy to communicate service disruptions, planned maintenance and real-time statuses with customers and end users. Proactive communication is a key responsibility in the event of a service disruption. Reliable, dedicated channels that can post updates can deflect support tickets and keep internal stakeholders informed. This can make downtime into an opportunity to improve the customer experience. Communicate early and often. Quickly acknowledge the problem and post the incident to your status page.
API Access
Has API
Yes
API Access
Has API
No
Integrations
ArcGIS
No
X (Twitter)
No
Pricing Details
BCG offers DLAN packages in several price ranges. Our team would be happy to help you find a package that fits your needs and budget.
DLAN is available for purchase through the GSA Multiple Award Schedule.
DLAN is available for purchase through the GSA Multiple Award Schedule.
Free Trial
Yes
Free Version
No
Pricing Details
$9 per month
Billed annually
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Buffalo Computer Graphics
Founded
1982
Country
United States
Website
www.buffalocomputergraphics.com/IM/DLAN
Vendor Details
Company Name
ManageEngine
Founded
2006
Country
India
Website
www.site24x7.com/statusiq/
Product Features
Emergency Notification
Contact Management
Yes
Geo Targeting
Yes
Mass Notifications
Yes
Scenario Planning
Yes
Templates
Yes
Two-Way Communication
Yes
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
Yes
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
No
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes
Product Features
Incident Management
Audit Trail
Yes
Corrective Actions (CAPA)
No
Disaster Recovery
Yes
IT Incident Management
No
Incident Reporting
Yes
OSHA Compliance
No
Root-Cause Diagnosis
Yes
Safety Management
Yes
Task Management
Yes
Ticket Management
Yes