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Description
Leverage our network of specialists and cutting-edge AI technology to provide outstanding customer service on a large scale. By doing so, you can decrease contact center activities by as much as 80%, enhance customer satisfaction by up to 20%, and achieve substantial annual savings. Our platform hosts a vast pool of experts who not only assist in training our algorithms but also contribute to crafting responses and providing real-time support to customers. It is essential for AI systems to learn how to interpret and address customer needs accurately. Our specialists review each customer interaction, which significantly improves our algorithms' comprehension of inquiries and the best methods to assist. As information can quickly become outdated, simply having a chatbot is insufficient; many face challenges in obtaining adequate content. Our experts are dedicated to continuously creating updated responses, which are rigorously vetted through peer review, ensuring that we can adapt to new questions and the evolution of issues. In today's fast-paced environment, customers demand exceptional service around the clock, a challenge that is difficult to meet with limited human resources. Moreover, the agility of our experts allows us to stay ahead of customer expectations and provide timely solutions.
Description
Enhance your operational productivity while boosting customer satisfaction. You can either create your own chatbot, enlist the assistance of our professionals, or quickly deploy our cutting-edge AI-driven bot. It is essential to maintain engagement with your customers, target demographic, and followers. By integrating a chatbot to address common questions, you free up your staff to tackle more intricate issues. Bringing order to disorder begins with a clear overview. The intelligent fusion of chatbots and digitally facilitated teamwork makes this achievable. Your team can collaborate effectively to manage customer inquiries efficiently. A comprehensive library provides commonly employed chatbot dialogues, allowing you to effortlessly enrich your bot with valuable conversations. Whether you are creating from scratch or enhancing an existing chatbot, the process has never been more straightforward. Chatbots simplify the delivery of appropriate services to your audience. They are designed to be scalable, efficient, and accessible around the clock, which enables your employees to focus on more complex queries that require human insight. In this way, not only does the integration of chatbots streamline operations, but it also fosters a more responsive customer experience.
API Access
Has API
API Access
Has API
Integrations
Spotler
WhatsApp
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Directly
Founded
2011
Country
United States
Website
directly.com
Vendor Details
Company Name
Spotler
Founded
2016
Country
Netherlands
Website
spotler.com/en-gb/aigent
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Product Features
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Conversational AI
Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant