Pylon is an All-in-one B2B Support Platform for modern B2B businesses.
We provide everything a post-sales team needs, including a ticketing software, B2B omnichannel (Slack Connect and Microsoft Teams), a modern chat widget, a knowledge base, an AI support bot, customer marketing and account management.
Support system for B2B businesses. Support your customers wherever they want and allow multiple support levels. Let AI create support articles based on the resolutions of your issues. Use Triggers to codify workflows and business processes, and create Macros for common responses. Track engagement and broadcast new features, newsletters and more to customers. All customer data can be stored, tracked and organized in a dedicated location. Shared view that gives your stakeholders visibility on their team's current issues.
If you use or want Slack for customer support, we should talk. Our Slack power users average 180+ customer channels
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kama.ai is a Responsible AI Agent platform that gives you an accurate, accountable, and safe AI for your organization. It is used for training, quick source of truth for compliance issues, internal support, customer service, and for specialized communities needs.
Unlike generic GenAI tools that create answers probabilistically, kama.ai combines deterministic Knowledge Graph AI with governed Generative AI and Trusted Collections. Trusted Collections is a RAG technology that minimizes generative side hallucinations, while providing a core source for accurate, brand-safe, and a correct information source for AI answers. It lets organizations control what their AI Agents know, where answers come from, and how information is delivered to employees, customers, learners, members, or community users.
kama.ai’s platform is designed for situations where answers must be accurate, traceable, brand-safe, and aligned with approved source material. Human experts and Knowledge Managers can curate content, review AI-generated drafts, manage knowledge domains, and improve responses over time. This supports a governed-in-advance approach to AI, rather than relying on after-the-fact correction.
kama.ai is especially well suited for knowledge-heavy organizations, training programs, compliance environments, Indigenous and community-focused initiatives, HR support, education, research, and other use cases where trusted information matters.
This platform focused on Responsible AI use and delivery, results in safer AI adoption, better knowledge access, reduced repetitive workload, and more consistent support for the people who rely on your organization’s expertise.
Think kama.ai for trusted AI, governed knowledge, and answers your organization is willing to stand behind.
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Chat Data
Chat Data is a service that enables the creation of AI chatbots tailored to your specific data or sourced from curated collections. You can easily incorporate a chat widget into your website by either uploading a relevant document or providing a link to your site. The chatbot generated can efficiently address questions related to the information it has been programmed with. With our versatile chatbot widget, you can seamlessly embed it anywhere on your site, using the backend URL you provide. This approach is not only endorsed but is also designed to reduce the load on our computing resources. The Medical Chat models consist of pre-trained chatbot systems developed through Chat Data, built with a careful selection of data sources chosen by our platform to provide knowledgeable chatbots focused on both human and veterinary healthcare. To maintain compliance with HIPAA regulations for our medical chat models, we do not store any chat histories related to the interactions within these medical chat models. This commitment to privacy is a key aspect of our service, ensuring users can engage with confidence.
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Webbotify
Engage your audience and enhance interactions through tailored conversations that resonate with their needs. Utilize AI to offer immediate assistance and resolve inquiries anytime, day or night. Allow your chatbot to take care of monotonous tasks, thereby liberating your team's valuable time and energy. From managing frequently asked questions to leading users seamlessly through your website, you can concentrate on enhancing your product rather than merely providing support. Your chatbot will be programmed using all publicly accessible links from your site, meaning that a richer content offering will significantly improve its ability to respond effectively to inquiries. Additionally, chatbots possess the capability to converse in multiple languages, enabling users to ask questions in their preferred tongue and receive appropriate responses. This not only broadens accessibility but also enhances user satisfaction and engagement, ultimately driving better results for your business. The more comprehensive the information you supply, the more adept your chatbot will become in addressing inquiries.
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