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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dipa is an advanced conversational AI platform that utilizes Intelligence Process Automation (IPA) software, offering a range of conversational features and personal microservices designed for both employees, through a Virtual Private Assistant (VPA), and customers, via a Virtual Customer Assistant (VCA). It is particularly beneficial for employees transitioning to remote work, enhancing their comfort and satisfaction. By streamlining tasks, Dipa can reduce the time employees spend navigating IT systems by up to 80%, which in turn leads to a notable decrease in IT support costs, salaries, and training expenses. The platform boosts overall business efficiency and effectiveness while accelerating various business processes. Through interactive dialogues, Dipa assists users with their daily tasks, answers queries regarding business operations, supplies necessary information, and facilitates interactions within IT systems. Additionally, Dipa's integration with IT Service Management (ITSM) systems allows it to autonomously resolve straightforward IT incidents around the clock, ensuring continuous support for users. Ultimately, Dipa not only enhances productivity but also fosters a more engaged and informed workforce.

Description

As artificial intelligence becomes increasingly advanced, its presence in our daily lives is on the rise. What once belonged to the realm of science fiction has seamlessly transitioned into our reality. We now experience the convenience of voice assistants integrated into various devices, including smartphones, vehicles, and home entertainment systems. It was inevitable that businesses would harness these technologies for enhancing customer service. Currently, organizations across diverse sectors such as healthcare, tourism, and finance are transforming their customer service approaches through the implementation of chatbots and voice assistants. Although chatbot technology is progressing rapidly and is widely adopted to boost customer satisfaction while alleviating employees from monotonous tasks, significant challenges still remain. It is crucial for organizations employing voice assistants and chatbot solutions to be aware of these limitations in order to fully leverage their potential. By addressing these challenges, companies can optimize their customer interactions and improve overall service efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger
SAP Cloud Platform
Slack
Telegram
Viber
WhatsApp

Integrations

Facebook Messenger
SAP Cloud Platform
Slack
Telegram
Viber
WhatsApp

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€49 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Dipa

Country

Russia

Website

dipa.tech/eng.html

Vendor Details

Company Name

Onlim

Founded

2015

Country

Austria

Website

onlim.com/chatbots-und-sprachassistenten-im-kundenservice/

Product Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

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