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Description
Diopter AI serves as a cutting-edge platform designed to detect deepfakes and impersonation in real-time during live video and voice communications. This solution empowers organizations to confirm the identities of individuals they engage with by identifying synthetic faces, replicated voices, virtual camera manipulations, and dubious social-engineering behaviors, particularly in situations deemed high-risk.
Various departments such as security, human resources, finance, and customer support utilize Diopter to mitigate threats like executive impersonation, help-desk fraud, unauthorized approvals, counterfeit candidate interviews, and sophisticated social engineering tactics enabled by AI. Unlike traditional methods that focus on post-event analysis, Diopter is tailored for teams that require assurance during live digital interactions to maintain security and trust. Overall, it represents a proactive approach to safeguarding against emerging threats in digital communication.
Description
Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
Google Meet
InteractionSync
Microsoft Teams
Slack
Verizon Cloud
Integrations
Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
Google Meet
InteractionSync
Microsoft Teams
Slack
Verizon Cloud
Pricing Details
Contact for pricing
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Diopter AI
Founded
2026
Country
United States
Website
diopter.ai
Vendor Details
Company Name
Pindrop
Founded
2011
Country
United States
Website
www.pindrop.com/solutions/anti-fraud/