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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Diopter AI serves as a cutting-edge platform designed to detect deepfakes and impersonation in real-time during live video and voice communications. This solution empowers organizations to confirm the identities of individuals they engage with by identifying synthetic faces, replicated voices, virtual camera manipulations, and dubious social-engineering behaviors, particularly in situations deemed high-risk. Various departments such as security, human resources, finance, and customer support utilize Diopter to mitigate threats like executive impersonation, help-desk fraud, unauthorized approvals, counterfeit candidate interviews, and sophisticated social engineering tactics enabled by AI. Unlike traditional methods that focus on post-event analysis, Diopter is tailored for teams that require assurance during live digital interactions to maintain security and trust. Overall, it represents a proactive approach to safeguarding against emerging threats in digital communication.

Description

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

API Access

Has API

API Access

Has API

Screenshots View All

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Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
Google Meet
InteractionSync
Microsoft Teams
Slack
Verizon Cloud
Zoom

Integrations

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
Google Meet
InteractionSync
Microsoft Teams
Slack
Verizon Cloud
Zoom

Pricing Details

Contact for pricing
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Diopter AI

Founded

2026

Country

United States

Website

diopter.ai

Vendor Details

Company Name

Pindrop

Founded

2011

Country

United States

Website

www.pindrop.com/solutions/anti-fraud/

Product Features

Alternatives

Alternatives

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