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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.

Description

All enterprise data must be integrated, managed, secured, and analyzed. Data is a valuable asset for organizations. There is a lot of it. Structured data such as log files, spreadsheets, tables, and charts. Unstructured data such as emails, documents, images, videos, and spreadsheets. These data are often stored in disconnected systems where they quickly diversify in type and increase in volume, making it more difficult to use each day. People who depend on this data don’t think in terms if rows, columns, or just plain text. They think about their organization's mission, and the challenges they face. They want to be able to ask questions about their data, and get answers in a language that they understand. The Palantir Gotham Platform is your solution. Palantir Gotham combines and transforms any type of data into one coherent data asset. The platform enriches and maps data into meaningfully defined objects, people, places, and events.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Ada Yes 
Amazon Connect Yes 
Amazon Lex Yes 
Avaya Cloud Office Yes 
Facebook Messenger Yes 
Genesys Cloud CX Yes 
Kik Yes 
Kore.ai Yes 
LiveChat Yes 
Malbek No 
Medallia Yes 
OpenAI Yes 
Palantir Apollo No 
Palantir Foundry No 
Qualtrics XM Platform Yes 
QuestionPro Yes 
Rasa Yes 
Slack Yes 
X (Twitter) Yes 
Yellow.ai Yes 

Integrations

Ada No 
Amazon Connect No 
Amazon Lex No 
Avaya Cloud Office No 
Facebook Messenger No 
Genesys Cloud CX No 
Kik No 
Kore.ai No 
LiveChat No 
Malbek Yes 
Medallia No 
OpenAI No 
Palantir Apollo Yes 
Palantir Foundry Yes 
Qualtrics XM Platform No 
QuestionPro No 
Rasa No 
Slack No 
X (Twitter) No 
Yellow.ai No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Dimension Labs

Country

United States

Website

www.dimensionlabs.io

Vendor Details

Company Name

Palantir Technologies

Founded

2003

Country

United States

Website

www.palantir.com/palantir-gotham/

Product Features

Product Features

Big Data

Collaboration No 
Data Blends No 
Data Cleansing No 
Data Mining No 
Data Visualization No 
Data Warehousing No 
High Volume Processing No 
No-Code Sandbox No 
Predictive Analytics No 
Templates No 

Data Analysis

Data Discovery No 
Data Visualization No 
High Volume Processing No 
Predictive Analytics No 
Regression Analysis No 
Sentiment Analysis No 
Statistical Modeling No 
Text Analytics No 

Qualitative Data Analysis

Annotations No 
Collaboration No 
Data Visualization No 
Media Analytics No 
Mixed Methods Research No 
Multi-Language No 
Qualitative Comparative Analysis No 
Quantitative Content Analysis No 
Sentiment Analysis No 
Statistical Analysis No 
Text Analytics No 
User Research Analysis No 

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