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Description
Dimension Labs provides a cutting-edge platform for customer observability and language data infrastructure that transforms unstructured conversational data from various channels such as chat, email, voice, surveys, and social media into structured insights ready for analytics. By leveraging AI-driven enrichment and dynamic labeling, it removes the necessity for manual tagging, effectively highlighting changing themes, customer sentiments, reasons for escalations, and requests for features. This platform consolidates inputs from multiple channels under a unified model, offering real-time dashboards, drill-down features, and context-aware analytics, which enables teams to investigate root causes, track emerging trends, and link conversation metrics to overall business results. Furthermore, Dimension Labs facilitates integration through APIs or one-click connectors with a variety of tools, including chat applications, CRMs, contact centers, survey systems, and social media platforms, ensuring effortless data ingestion from sources like Intercom, Twilio, and Slack. As a result, organizations can gain deeper insights into customer interactions and enhance their decision-making processes.
Description
We leverage Artificial Intelligence to streamline the classification of unstructured data efficiently. Our platform offers a comprehensive overview of document sensitivity across different sectors of your organization. With user-friendly visualizations, you can easily pinpoint which departments manage the most sensitive data and observe the distribution percentages. This enables you to make well-informed decisions to protect your most critical assets. Harness AI to categorize and label millions of documents effectively. The dashboard provides real-time analytics and statistics, ensuring you stay updated. Our advanced classification technology allows you to accurately determine who accesses sensitive documents, where this access occurs, and how it is managed within your organization. Utilizing our intuitive web platform, you can uncover patterns in user behavior and identify the areas with the greatest access to sensitive information. This unprecedented level of control over your data security is at your fingertips. Furthermore, our solution is fully adaptable to your business terminology and continuously improves its classification accuracy through self-learning processes. This ensures that your organization remains agile and responsive to evolving data security needs.
API Access
Has API
API Access
Has API
Integrations
8x8
Amazon Lex
Avaya Cloud Office
Capacity
Cognigy.AI
Google Cloud Platform
McAfee Total Protection
Medallia
Microsoft Excel
Microsoft OneDrive
Integrations
8x8
Amazon Lex
Avaya Cloud Office
Capacity
Cognigy.AI
Google Cloud Platform
McAfee Total Protection
Medallia
Microsoft Excel
Microsoft OneDrive
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dimension Labs
Country
United States
Website
www.dimensionlabs.io
Vendor Details
Company Name
Kriptos
Country
United States
Website
www.kriptos.io
Product Features
Product Features
Qualitative Data Analysis
Annotations
Collaboration
Data Visualization
Media Analytics
Mixed Methods Research
Multi-Language
Qualitative Comparative Analysis
Quantitative Content Analysis
Sentiment Analysis
Statistical Analysis
Text Analytics
User Research Analysis
