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Description
The Digitalnatie Service Suite is an online platform specifically tailored for managing field services in sectors such as HVAC, plumbing, electrical, water treatment, installation, and maintenance. This comprehensive tool integrates various functionalities, including customer management, job requests, scheduling and dispatching, work orders, service contracts, route optimization, and inventory control. Office personnel can efficiently generate quotes and invoices, track payments, and analyze performance reports. Meanwhile, technicians leverage a mobile application to access job and asset information, document their time and materials, perform safety inspections, upload images and notes, and capture customer signatures. Additionally, the suite enhances operations with features like preventive maintenance, detailed equipment and site records, workflow automation, and a customer portal for accessing service reports and invoices. Available in Dutch, French, and English, this platform is specifically designed to meet the needs of Belgian service providers who oversee field technicians and manage tasks at customer locations, ensuring a smooth and efficient workflow overall. Its user-friendly interface allows for seamless coordination between office staff and technicians, ultimately improving service delivery.
Description
ServiceLife is a comprehensive field service management solution designed by an operator with firsthand experience in running a service business. It offers features such as dispatch scheduling, drive-time management, optimized routing, and a centralized customer service inbox that consolidates calls, SMS, web chat, and emails into a single thread. Additionally, it facilitates billing and payments through Square and Stripe, including dispute resolution, manages service contracts, maintains compliance and chemical records, tracks inventory, and provides business intelligence, all while utilizing a shared customer record.
The pricing structure is based on routes rather than individual user seats, costing $50 per month for each route up to five, and $35 per month for any additional routes beyond that. All 18 modules are accessible at every pricing tier, allowing for unlimited users, meaning that bringing on more customer service representatives, technicians, or managers does not affect the overall cost.
This software is specifically tailored for businesses engaged in recurring service operations that require scheduled routes, such as pest control and lawn care, typically accommodating anywhere from one to several dozen routes. Moreover, its user-friendly interface and robust features make it an essential tool for enhancing operational efficiency and improving customer satisfaction in the field service industry.
API Access
Has API
Yes
API Access
Has API
No
Screenshots View All
No images available
Integrations
Google Maps
Yes
HubSpot CRM
Yes
Microsoft 365
Yes
Peppol
Yes
Waze
Yes
Integrations
Google Maps
No
HubSpot CRM
No
Microsoft 365
No
Peppol
No
Waze
No
Pricing Details
€50/user/month
Annual billing costs €50/user/month; monthly billing costs €75/user/month with a 12-month contract. A minimum of two users applies, and prices exclude VAT. Implementation starts at €950; onboarding, migration, configuration and training are quoted separately.
Free Trial
Yes
Free Version
No
Pricing Details
$50/route/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Digitalnatie
Founded
2022
Country
Belgium
Website
digitalnatie.app
Vendor Details
Company Name
ServiceLife
Founded
2023
Country
United States
Website
servicelife.app
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
Service Dispatch
Billing & Invoicing
No
Call Center Management
No
Contract Management
No
Customer Database
No
Inventory Control
No
Job Management
No
Job Tracking
No
Mobile Access
No
Routing
No
Scheduling
No
Self Service Portal
No
Service History Tracking
No
Technician Management
No
Work Order Management
No
Product Features
Field Service Management
Billing & Invoicing
No
Contact Database
No
Contract Management
No
Customer Database
No
Dispatch Management
No
Electronic Signature
No
Inventory Management
No
Mobile Access
No
Payment Collection in the Field
No
Quotes / Estimates
No
Routing
No
Scheduling
No
Service History Tracking
No
Time Clock
No
Work Order Management
No
