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Description

Our continuously advancing platform allows you to tap into insights from leading ecommerce enterprises globally. In the landscape of ecommerce, exceptional customer service stands out as the primary strategic advantage. Crafting a seamless purchasing experience has become crucial, and any shortcomings in this area can result in significant losses. We exist in an era that prioritizes experiences, where fostering strong connections with consumers is paramount. Provide your customers with tailored support across multiple channels and languages: no matter where they are or when they reach out for assistance. DigitalGenius equips you with the tools to enhance your customer's journey, ensuring they receive swift and precise answers. Whether inquiries relate to their orders, product stock, store locations, or sizing options, your customers will feel as though they are interacting with a genuine person! This personalized approach not only builds loyalty but also encourages repeat business, ultimately driving growth for your ecommerce brand.

Description

Mastering business languages empowers employees to express themselves effectively. The journey of acquiring a new business language requires dedicated practice. Rosetta Stone facilitates immediate communication, enabling employees to hone their pronunciation swiftly. This preparation ensures they can advocate for themselves and represent your business proficiently. Language acquisition thrives when individuals engage with all aspects of their new language—listening, speaking, reading, and writing. Our Dynamic Immersion® technique fosters confidence in language use from the very first lesson. Many learners hesitate to speak due to the fear of making errors. Our TruAccent™ speech engine allows employees to refine their pronunciation, boosting their confidence for business conversations. Transitioning from structured lessons to engaging with colleagues and clients is a significant step. To support this transition, tutoring sessions with native speakers offer practical conversation experience, helping learners become fluent and comfortable in their new language. This comprehensive approach not only enhances language skills but also fosters a collaborative workplace environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Blackboard for Business No 
Canvas No 
Google Yes 
Google Sheets Yes 
Magento Yes 
Moodle No 
OneShot Yes 
Salesforce Yes 
Shift No 
Shopify Yes 
TIMi No 
Zendesk Yes 

Integrations

Blackboard for Business Yes 
Canvas Yes 
Google No 
Google Sheets No 
Magento No 
Moodle Yes 
OneShot No 
Salesforce No 
Shift Yes 
Shopify No 
TIMi Yes 
Zendesk No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

DigitalGenius

Founded

2014

Country

United Kingdom

Website

www.digitalgenius.com

Vendor Details

Company Name

Rosetta Stone

Founded

1992

Country

United States

Website

www.rosettastone.com/business/home/

Product Features

Artificial Intelligence

Chatbot Yes 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation Yes 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) Yes 

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Language Learning

Augmented Reality Yes 
Customization Yes 
Dashboard / Reporting Yes 
For Businesses Yes 
For Individuals Yes 
For Learning English Only No 
For Schools Yes 
Gamification Yes 
Immediate Grading Yes 
Offline Access Yes 
Personalized Learning Yes 
Progress Tracking Yes 
Speech Recognition Yes 
Tests / Quizzes Yes 
Virtual Reality No 

Training

Academic / Education No 
Asynchronous Learning No 
Blended Learning No 
Built-In Course Authoring No 
Built-in LMS No 
Certification Management No 
Corporate / Business Yes 
Learner Portal No 
Mobile Learning Yes 
Simulation No 
Synchronous Learning No 
Training Companies No 
eCommerce No 

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