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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dialogic OnDemand Voicemail operates entirely on software and is capable of functioning within virtualized settings, which facilitates resource sharing and lowers the costs associated with service delivery. It effectively reduces the necessity for multiple mailboxes by generating temporary resources that can be utilized by various subscribers while ensuring the same levels of privacy and security as traditional mailboxes. Unlike outdated systems that incur high maintenance expenses and demand additional physical space and power, transitioning to a fully virtualized, on-demand platform can significantly decrease operational costs without sacrificing service quality. The user-friendly interface is specifically crafted to boost your subscribers’ ability to manage their own services, ultimately leading to a reduction in customer care expenses as well. This system allows for the creation of dynamic and temporary voicemail boxes, assigning them to customers only when required. By minimizing the number of voicemail boxes, costs can be reduced further, and accessibility is granted from any device at any location. Not only does this upgrade enhance the visual appeal of your voicemail service, but it also ensures customers benefit from the latest features simultaneously. Furthermore, the flexibility of the system fosters a more responsive service tailored to user needs.

Description

INFOCU5 serves as an enhancement to your current workforce, providing flexible and scalable solutions that align with your business demands, allowing you to pay solely for the additional assistance you utilize. Our omnichannel support team offers on-demand sales and service representatives, designed to elevate Customer Lifetime Value (CLV) and Average Order Value (AOV), while also optimizing data and leads, ensuring you only incur costs for actual engagement time. With capabilities spanning voice, messaging, email, and dedicated brand ambassadors, we function as an integral extension of your internal team, faithfully upholding your brand’s vision and messaging while diligently monitoring campaign performance. By merging our advanced enterprise-level contact center software with a global marketplace of customer service and sales agents, we empower businesses to economically engage with their clientele and seamlessly access additional support when necessary. Our marketplace consists of a worldwide network of customer service and sales professionals ready to serve as backup when your internal resources require extra assistance, ensuring that you never miss an opportunity to connect with your customers effectively. Ultimately, INFOCU5 not only enhances your operational efficiency but also allows for a more responsive and agile approach to customer interactions.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Amazon S3 Yes 
Five9 No 
Hadoop Yes 
PayPal No 
ResponseCRM No 
Shopify No 
Slack No 
WordPress No 
Zendesk No 

Integrations

Amazon S3 No 
Five9 Yes 
Hadoop No 
PayPal Yes 
ResponseCRM Yes 
Shopify Yes 
Slack Yes 
WordPress Yes 
Zendesk Yes 

Pricing Details

Free
Free Trial No 
Free Version Yes 

Pricing Details

$5 per month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Dialogic

Founded

1984

Country

United States

Website

www.dialogic.com/ondemand-voicemail

Vendor Details

Company Name

INFOCU5

Founded

2014

Country

United States

Website

www.infocu5.com/our-software/

Product Features

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat No 
Reporting/Analytics No 

Customer Communications Management

Batch Communications No 
Chat / Messaging No 
Content Management No 
Email Distribution No 
Interactive Content No 
Multi-Channel Communications No 
On-Demand Communications No 
Personalization No 
Print Management No 
Template Management No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

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