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Description
Countless companies rely on DYL to enhance their service productivity. Similarly, numerous businesses trust DYL to improve their marketing efficiency. With features like "Listen, Whisper, Barge," you can effectively guide and train your employees during live calls. Tailor your workflows, lead distribution, voicemail, and on-hold messages to create a more personalized experience for your clients. Every feature is included in a single, affordable price, eliminating the hassle of managing multiple service providers. Our onboarding specialists ensure you are operational within just one hour, complete with complimentary training. As your organization expands, adding users is a straightforward process that can be completed with a simple phone call. Our dedicated team of developers consistently maintains and refines the system to guarantee superior performance. DYL equips businesses with essential tools to turn potential leads into actual sales and transform customers into loyal advocates. Customers using our service have reported a remarkable 35% increase in new business, alongside a 25% rise in team productivity, highlighting the effectiveness of our solutions. By choosing DYL, you're not just investing in a service; you're partnering with a system designed for growth and success.
Description
ROGER365.io stands out as a Microsoft-certified CCaaS (Contact Center as a Service) solution that revolutionizes Microsoft Teams into a sophisticated AI-driven omnichannel contact center. This innovative platform merges various communication channels, including voice calls, webchat, WhatsApp, SMS, Facebook, and email, into a cohesive Teams-native interface, eliminating the need for separate systems.
Among its key features are:
- Unified Omnichannel Hybrid Queues – integrating all channels into a single streamlined queue
- Intelligent Routing – options for skills-based, round-robin, and Teams presence-based distribution
- Agent Support Tools – providing real-time insights into queues, call management, note-taking, and scheduling callbacks
- Supervisor Dashboards – allowing for live monitoring, whisper and barge functionalities
- AI and Automation Solutions – utilizing Azure OpenAI, Copilot, sentiment analysis, and customizable workflow triggers
- CRM and Power Platform Connectivity – seamlessly integrating Dynamics 365, Power Automate, and custom Power Apps into the agent interface
- Comprehensive Reporting – offering both real-time and historical analytics across all communication channels
Being cloud-native, the solution can be deployed in less than ten minutes, and it has gained the trust of esteemed brands such as Rijksmuseum, Quooker, and Tony's Chocolonely, showcasing its effectiveness and reliability in enhancing customer interaction. This unique approach not only streamlines operations but also significantly enhances the overall customer experience.
API Access
Has API
API Access
Has API
Integrations
EZLynx
Farmers Business Network
FlowUp
Microsoft Teams
QQCatalyst
Vertafore AMS360
Wufoo
eAgent Solutions
Integrations
EZLynx
Farmers Business Network
FlowUp
Microsoft Teams
QQCatalyst
Vertafore AMS360
Wufoo
eAgent Solutions
Pricing Details
$85 per month
Free Trial
Free Version
Pricing Details
€25/user/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
DYL
Founded
2009
Country
United States
Website
dyl.com
Vendor Details
Company Name
ROGER365.io
Founded
2021
Country
The Netherlands
Website
www.roger365.io
Product Features
Lead Management
Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking