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Description
Dial 72 is an innovative AI receptionist solution tailored specifically for HVAC contractors. This platform assists HVAC businesses by managing inbound customer calls when office personnel are either busy, unavailable, or off duty. With its capabilities, Dial 72 can efficiently answer calls, collect service details, schedule appointments, identify urgent matters, and ensure a seamless customer experience throughout the day as well as during off-hours. Among its key features are round-the-clock AI call answering, service intake for HVAC issues, appointment scheduling, emergency escalation, maintenance plan recognition, and identification of replacement leads. Additionally, it supports bilingual conversations in both English and Spanish, facilitates two-way communication with customers, and integrates with calendars and CRM systems to enhance field-service workflows. Unlike standard receptionist tools, Dial 72 is specifically crafted to meet the unique language and operational needs of HVAC companies, ensuring they can provide exceptional service at all times. This makes it an essential tool for HVAC contractors looking to improve their customer interaction and operational efficiency.
Description
Customers are essential to your business's success, and understanding their history, needs, desires, and your commitments to them is crucial. Implementing HVAC customer management software is vital to streamline your customer service efforts. Not only does this tool enhance your ability to offer superior customer support, but it also aids in managing technicians, invoicing processes, and customer payments effectively. By utilizing HVAC CRM Software from P3, you can gain comprehensive insights into all aspects of your operations. This software not only elevates your professional image but also empowers your field service technicians to deliver exceptional customer service. You can effortlessly send text and email notifications to clients regarding overdue invoices, upcoming appointments, changes in schedules, and other important updates. This functionality ensures that both your technicians and staff have a clear understanding of each customer's journey, from scheduling calls to finalizing payments, thereby enhancing the overall efficiency of your business. Ultimately, investing in such a system can significantly improve customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
QuickBooks Online
Pricing Details
$95/month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dial 72
Founded
2026
Country
United States
Website
dial72.com
Vendor Details
Company Name
HVAC Business Solutions
Founded
2007
Country
United States
Website
hvacbusinesssolutions.com
Product Features
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Product Features
HVAC
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management