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Description
Dexem offers cloud solutions designed to gather, process, manage, integrate, and analyze telephone conversations. By examining inbound calls from your marketing efforts, you can assess how well your advertisements, traffic sources, keywords, and web pages are performing. This insight can help you streamline your sales pipeline and boost efficiency, ultimately leading to more opportunities and increased revenue through your phone interactions. With a sophisticated automated call routing system powered by interactive voice response (IVR), you can utilize natural language processing, speech recognition, and DTMF tones for enhanced user engagement. Understanding the effectiveness of your marketing campaigns in driving phone calls is essential for optimizing your customer acquisition strategy and managing your marketing investments wisely. Dexem Call Tracking utilizes unique tracking numbers assigned to each advertisement, traffic source, or visitor, enabling you to accurately connect your calls to the appropriate acquisition campaigns while maximizing your marketing ROI. This comprehensive approach ensures that every phone call contributes to your overall business growth and understanding of customer behavior.
Description
Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dexem
Country
France
Website
www.dexem.com/en/
Vendor Details
Company Name
Manam Infotech
Founded
2007
Country
India
Website
www.manamtech.com/ivr-banking.html
Product Features
Call Tracking
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Product Features
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail