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Description
Dewey operates as a comprehensive AI platform that transforms specialized content libraries into interactive Q&A experiences for various audiences. Each response is exclusively derived from the customer’s sanctioned materials, ensuring full citation to the original sources without any reliance on the open web.
With a design that inherently prevents inaccuracies, Dewey’s closed-loop system allows experts to retain editorial oversight; they can prepare answers for important inquiries, secure responses on delicate subjects, and establish limits that prompt the AI to say "I don't know" in lieu of making assumptions. An analytics dashboard, along with a Knowledge Requests queue, highlights the inquiries from audiences, turning previously unanswered questions into potential content creation opportunities.
Dewey is implemented in diverse sectors such as healthcare, parenting, civic journalism, education, and publishing, particularly in contexts where incorrect information can have significant repercussions. Over 1 million answers have been delivered across more than 30 active knowledge bases, showcasing the platform's extensive reach.
As a full-service solution, Dewey not only builds and deploys but also manages every aspect of each implementation, ensuring seamless integration and operation for clients. This approach allows organizations to focus on their core missions while benefiting from a reliable AI-driven knowledge resource.
Description
A sophisticated Knowledge Base designed to assist both your customers and agents is at your disposal. This system supports your LiveChat agents while simultaneously aiding website visitors. The Internal Widget allows seamless access to your team's expertise directly within the LiveChat application. For customers seeking self-service options, the public Help Center is available 24/7 on your website. Enhance your support capabilities with a tailored, mobile-responsive Help Center where clients can discover solutions independently. Our AI technology will streamline customer interactions by recommending pertinent articles during chats. It’s as simple as clicking to include useful information. You can create a public Help Center in just minutes, empowering customers to find answers to frequently asked questions across any device. By integrating with LiveChat, agents can access valuable resources while engaging with customers. We will recommend articles based on the inquiries made by customers, facilitating quicker resolutions. Additionally, you can address content gaps and refine your articles by incorporating feedback from your customers. Plus, Google Analytics is included for tracking performance. This combination of features not only enhances customer support but also drives efficiency across your communication channels.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
LiveChat
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$39 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dewey Labs
Founded
2023
Country
United States
Website
www.askdewey.com
Vendor Details
Company Name
LiveChat Software
Founded
2002
Country
United States
Website
knowledgebase.ai
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal