HelpWire
5.0 out of 5 starsAverage Ratings 0 Ratings
Average Ratings 50 Ratings
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Description
Conventional remote access methods such as VPNs (Virtual Private Networks) often come with challenges, including increased complexity, performance drawbacks, and potential security vulnerabilities. Devolutions Gateway provides a more secure solution: it establishes lightweight, memory-safe tunnels that activate only as required. This is particularly beneficial for overseeing external contractors or remote IT personnel, as it ensures that sessions are transmitted securely without putting backend servers at risk.
The Gateway is compatible with RDP (Remote Desktop Protocol), SSH (Secure Shell), VNC (Virtual Network Computing), PowerShell, among others, all facilitated by just-in-time (JIT) access through pre-approved tokens.
Included in the Remote Access Management suite are essential components: Devolutions Launcher for seamless one-click access, Hub or Server for managing and storing credentials, and role-based access control (RBAC) to guarantee that users can only view what they are permitted to see. Additionally, every action taken within the system is meticulously logged.
Collectively, these features supplant traditional VPNs with a swift, flexible, and auditable access framework—an ideal choice for organizations that place a high value on both security and user-friendliness. Such a modern solution not only enhances operational efficiency but also fortifies overall cybersecurity measures.
Description
HelpWire is remote access software for Windows, macOS, and Linux. IT teams and technicians can start sessions by sending a link, so the remote user clicks it and joins without creating an account or entering credentials.
When follow-up is required, unattended access allows technicians to return to devices later without involving the remote user again. Sessions reconnect automatically after reboots.
To keep remote access responsive, HelpWire uses direct peer-to-peer connections by default, with relay fallback when network conditions require it. All sessions are encrypted with TLS and AES-256.
Core features:
- No sign-up for the remote user – reduce friction and speed up session initiation.
- Reboot & reconnect – continue support after system restarts without losing access.
- UAC elevation support – perform administrative tasks on Windows devices during the session.
- File transfer – move files between devices during support work.
- Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default.
- Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session.
- Multi-screen view – work across all client monitors without switching context.
- Two-factor authentication (2FA) – protect account access.
- Firewall-friendly connections – run support within restricted network environments.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Devolutions Remote Desktop Manager
No
Pricing Details
$20/month/user
Remote access management : $20 USD/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Trial
Yes
Free Version
Yes
Pricing Details
$0
Pricing plans come down to two numbers: operators and unattended devices. A free plan is available, with no nag screens or card required, and commercial use is allowed. Save 17% with an annual subscription.
Free Trial
No
Free Version
Yes
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Devolutions
Founded
2010
Country
Canada
Website
devolutions.net
Vendor Details
Company Name
Electronic Team, Inc.
Founded
2001
Country
United States
Website
www.helpwire.app/
Product Features
VPN
Anonymous Browsing
No
DNS Leak Protection
No
For Digital Security
No
For Financial Security
No
For Gaming
No
For Streaming
No
Kill Switch
No
Multi-Language
No
Multi-Protocol
No
Peer-to-Peer
No
Policy Management
No
Remote Access
No
Web Inspection
No
White Label
No
Product Features
Remote Support
Diagnostic Tools
Yes
File Transfer
Yes
Live Chat
Yes
Real-time Chat
Yes
Remote Control
Yes
Screen Sharing
Yes
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
