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Description

Dessa is an innovative speech-to-speech AI model developed by Block, specifically designed for exploring conversational voice technologies and their various applications. This model uniquely processes audio inputs and generates audio outputs directly, bypassing the need for an intermediary text conversion. Instead of relying on text as a foundation, it has been built from the ground up using actual human conversations, enabling it to facilitate full-duplex communication, where it can listen and speak simultaneously. Designed to operate locally on advanced hardware like the MacBook Pro equipped with an M4 Max chip or superior, Dessa effectively captures nuanced conversational elements such as emotions, sarcasm, laughter, pauses, and turn-taking, which are often diminished in text-based communication systems. Aimed primarily at AI safety researchers and developers, it serves as a powerful tool for examining voice model dynamics, privacy implications, and the intricacies of real-time interactions. Importantly, Dessa is not intended for general business use or as a hosted voice-agent solution, marking its specific role in the realm of research and development within the voice technology landscape. This specificity underscores its potential to deepen understanding of voice interactions and inform future AI advancements.

Description

Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Block

Founded

2009

Country

United States

Website

block.xyz/dessa

Vendor Details

Company Name

Manam Infotech

Founded

2007

Country

India

Website

www.manamtech.com/ivr-banking.html

Product Features

Product Features

IVR

Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Routing Yes 
Multiple Scripts Yes 
Phone Key Input Yes 
Survey Management Yes 
Text to Speech Yes 
Voice Customization Yes 
Voice Mail Yes 

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Alternatives

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