Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Dessa is an innovative speech-to-speech AI model developed by Block, specifically designed for exploring conversational voice technologies and their various applications. This model uniquely processes audio inputs and generates audio outputs directly, bypassing the need for an intermediary text conversion. Instead of relying on text as a foundation, it has been built from the ground up using actual human conversations, enabling it to facilitate full-duplex communication, where it can listen and speak simultaneously. Designed to operate locally on advanced hardware like the MacBook Pro equipped with an M4 Max chip or superior, Dessa effectively captures nuanced conversational elements such as emotions, sarcasm, laughter, pauses, and turn-taking, which are often diminished in text-based communication systems. Aimed primarily at AI safety researchers and developers, it serves as a powerful tool for examining voice model dynamics, privacy implications, and the intricacies of real-time interactions. Importantly, Dessa is not intended for general business use or as a hosted voice-agent solution, marking its specific role in the realm of research and development within the voice technology landscape. This specificity underscores its potential to deepen understanding of voice interactions and inform future AI advancements.
Description
Touch Tone (DTMF) based Interactive Voice Response (IVR) systems are becoming outdated and are increasingly being supplanted by advanced IVRs featuring speech recognition technology. Manam Infotech introduces SpeechVox, a cutting-edge speech recognition IVR that incorporates behavior recognition and artificial intelligence to enhance its performance over time. This innovative solution seamlessly integrates into existing infrastructures and is compatible with a variety of telecom protocols, including E1, T1, SIP, Analog, and SS7. Many users express dissatisfaction when interacting with conventional IVRs, as they often feel disconnected from automated systems. In contrast, Behavioral IVRs like SpeechVox leverage artificial intelligence to adapt to users’ speech patterns, pitch, and historical preferences, creating an experience that closely mimics human interaction. By fostering a more natural dialogue, SpeechVox aims to reduce frustration and improve overall customer satisfaction. Ultimately, this technology represents a significant shift towards more engaging and user-friendly communication systems.
API Access
Has API
No
API Access
Has API
No
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
No
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Block
Founded
2009
Country
United States
Website
block.xyz/dessa
Vendor Details
Company Name
Manam Infotech
Founded
2007
Country
India
Website
www.manamtech.com/ivr-banking.html
Product Features
Product Features
IVR
Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Routing
Yes
Multiple Scripts
Yes
Phone Key Input
Yes
Survey Management
Yes
Text to Speech
Yes
Voice Customization
Yes
Voice Mail
Yes