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Description
Our flexible and dynamic helpdesk software will make your customer experience memorable. You can improve your personal relationships with your customers and keep them happy. All communication channels should be consolidated to make it easier for agents to organize and provide better support. You can make your helpdesk more productive by tracking recurring issues, managing agents' time, and creating a schedule. All users can be helped with both internal and external set up. Track your prospects across all channels and close more sales faster. To improve team performance, create workflows and integrate your CRM into a single platform. You have complete control over the deployment of your helpdesk on your server infrastructure.
Description
Netframe is an open-source digital workplace platform that prioritizes sovereignty and is crafted to enhance collaboration, communication, and organization within teams. It includes a comprehensive set of integrated tools such as email, instant messaging, document storage, calendars, video conferencing, and collaborative editing, all within a customizable intranet framework. Users are able to customize their workspaces with unique logos, themes, and user profiles, ensuring an experience that reflects their organization's branding. With various deployment options including public cloud, private cloud, on-premise, and edge cloud, Netframe allows organizations to have control over their data while adhering to cybersecurity standards. Notably, the platform operates on entirely sovereign European infrastructure, highlighting its commitment to data privacy and security. Serving a wide array of sectors such as businesses, governmental agencies, communities, and sensitive industries, it provides essential tools to significantly improve internal communication and collaboration across diverse teams. Additionally, Netframe’s flexibility and customization options make it an ideal choice for organizations looking to foster a collaborative environment that meets their specific needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Agentforce 360 for Nonprofits
Azure Marketplace
Desktop.com
Dropbox
Google Analytics
Google Calendar
Google Drive
Jira
Jira Work Management
Microsoft Outlook
Integrations
Agentforce 360 for Nonprofits
Azure Marketplace
Desktop.com
Dropbox
Google Analytics
Google Calendar
Google Drive
Jira
Jira Work Management
Microsoft Outlook
Pricing Details
$39 per user per month
Free Trial
Free Version
Pricing Details
$3.00/month/user
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Deskpro
Founded
2002
Country
Austin, Texas
Website
www.deskpro.com
Vendor Details
Company Name
Netframe.co
Founded
2018
Country
France
Website
www.netframe.co
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Collaboration
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
Productivity
Collaboration
Database Creation
Document Creation
File Sharing
Notes Management
Office Suite
Presentation Tools
Project Management
Task Management
Team Chat
